Anyone use Singleplatform from Constant Contact?

Discussion in 'The Think Tank' started by Pizza of the Month, Sep 14, 2013.

  1. brad randall

    brad randall Active Member

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    This post is a great example and reminder that everyone in a company is a customer service representative and can earn business or lose business depending on their approach and attitude.
     
    Home Town Pizza likes this.
  2. RobT

    RobT Active Member

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    I signed up for single platforms 30 day trial. After that , it's $99 a month.

    They will fix the menu issues we are having all over the Internet regardless if I stay on with them or not.


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  3. bodegahwy

    bodegahwy Well-Known Member

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    24 hours and no response.

    @Rob, why would you agree to pay $1200 per year when other posts in this thread make it known that you can get the service for less than half that?
     
  4. RobT

    RobT Active Member

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    Steve ,

    I was instructed by them to sign up and cancel before the free trial is up in order to correct the errors all over the Internet.

    I did vent to them about "extortion " and no one had any "right" to put up my menu ....

    They were actually pretty pleasant about it .


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  5. bodegahwy

    bodegahwy Well-Known Member

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    Third day after my response and PM to the Single Platform guy. No response of any kind.
     
  6. d9phoenix

    d9phoenix Well-Known Member

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    He did what i call drive by marketing. He never had any intent of coming back, just wanted to bring his companies name back up to the top. Even if he is just disputing a previous bad thread.

    His actions speak volumes as to the ethical behavior of both him and his company.
     
  7. Shannon Panaro

    Shannon Panaro Member

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  8. bodegahwy

    bodegahwy Well-Known Member

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    Shannon, thanks for the interesting link. I am right there with the description that most owners hate Yelp! Trip Advisor is a little better if only because they don't call all the time.

    Out of curiosity on your text program, what can you tell us about the demographics of text marketing? My impression is that younger customers are fine with it but older (boomers for sure but other ages?) dislike it and would be annoyed to receive text offers.
     
  9. bodegahwy

    bodegahwy Well-Known Member

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    Love it.... I posted the above yesterday morning and guess who called that day! "You have the highest Trip Advisor rating of any pizza place in Steamboat. We would like to talk to you about Trip Advisor and how to use it to grow your business"

    Go figure!
     
  10. alan

    alan New Member

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  11. alan

    alan New Member

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    spent a year with single platform. Not one skin care customer. dropped them a few weeks ago. The sales person was real perky. Saying my account was doing well, but needed my credit card info, (lost it so bank sent a new one) used the opportunity to pay my last month, then cancel. Just because people are looking at your business thru single platform does not mean people are spending money at your business. I think single platform was a complete waste of money
     
  12. ScottGoold

    ScottGoold New Member

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    SinglePlatform is an EVIL company. They posted FAKE menus on my friend's business. We can't get them removed now. Second, it costs about $1,200/year to use SinglePlatform services. Yet a company can't stop once they start.

    Let's say you join SinglePlatform and use their services for a year. SinglePlatform publishes your menus to some 100 websites. Now, you drop the service -- and, update your restaurant menu. The OLD menus will remain on the Internet forever. You will have market confusion and it is impossible to remove these.

    Thus, if you start with SinglePlatform, you will have to continue -- lifetime with SinglePlatform ... some $30,000 !!! OUCH

    See our review. They have violated this business. Did not ask permission. Advertised using their directory for over two years. They are a fraudulent company.

    See details at: http://oliviajean.com

    Be careful !!!
     
  13. Aditi

    Aditi New Member

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    Hi! I just joined this forum because I just got a social media director position at a family owned restaurant (they own 12 restaurants in MD) and am trying to open a restaurant myself. SinglePlatform just contacted me and the presentation they gave was amazing. Being able to check all reviews from one platform, having them make sure all information about our restaurant is consistent across all search engines and apps.. Sounds too good to be true. And after a little research it seems like it is? Is this company a scam or does it do what it says it's going to do, but with varying degrees of success? Thank you!
     
  14. Dawn

    Dawn New Member

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  15. Dawn

    Dawn New Member

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    I have to agree with Perfect Pizza. We have been trying to contact Single Platform as they have published an old menu on different platforms including our google listing. This is obtrusive and misleading without the permission of the actual company. I strongly feel the same as Pizza Perfect, they did this without my permission and as a small business you need to protect your image, your branding and your name. I do not have Constant Contacts, I never signed up for this service. The shameful part of this is that I was hold for several minutes with my web designer waiting to speak with someone 53 minutes, visited their Facebook page and made an inquiry that they said they would respond to, went to their website and used their chat, called again and left a message after being transferred to sales, the list goes on, including twitter. So if they are a reputable company they have sub par customer service.
     
  16. URNUTS

    URNUTS Active Member

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    Man.... I never even knew about all this when I posted about SinglePlat last week. Whew!
     
  17. riverside90

    riverside90 Member

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    Just sign up for a few months a year put your new menu on then cancel. Once you do new pricing do the same price hung again.


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