Credit card processing and toast pos

Discussion in 'The Think Tank' started by Jeremy, Mar 16, 2018.

  1. Jeremy

    Jeremy Member

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    Currently using Toast pos system with integrated cc processing. They are charging me 2.2 % + .15 cents per transaction for v/mc/d and 3% + .15 cents per transaction keyed. Am i getting screwed? I remember they said they will match any offer for processing when I signed up but don’t have anything in writing. Any suggestions?
     
  2. Steve.L

    Steve.L Member

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    2.2% sounds ok as it is a fair charge but 15 cents per transaction is a little too high...
    Did you verify the percentage yourself or you just go with what they told you? You can do the following to find out your effective rate and take it from there:

    Monthly processing fees / Monthly Sales = Overall effective rate
    I.e. $500 / $20,000 = 0.025 (2.5%)

    I hope this helps!
     
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  3. Jeremy

    Jeremy Member

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    Effective rate is at 3.1 % it seems just going back a few statements.
     
  4. December

    December Active Member

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    After years of getting promised great rates I switched to Vantiv from another members recommendation best rates ive ever had.
    2.3% effective rate.
    Give them a call
     
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  5. Steve.L

    Steve.L Member

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    I don't think you can switch processor while using Toast, as it requires to process with them if I remember correctly.
    But what you can do is get a competitive written proposal from any other company and have them match the proposed rates.
     
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  6. Mondo

    Mondo Active Member

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    3.1% is way too high! Those rates are comparable to square, which anybody off the street can get. I was getting screwed the same way for a couple years before I realized there were better options out there. I used square while I was inbetween processors and switched to Vantiv when we got our new POS system and get around 2.4-2.5% effective rate each month now which I'm very happy with. If they say they will match, definitely take the time to get some quotes from different processors. You will save hundreds a month.

    Funny story about Toast....around this time last year, I made an appointment with them to set up a demo. They completely flaked on me and didn't reach out till a few weeks later. At that point, I was no longer interested and that was that. Well earlier this week (almost a year later), I got a random call from a Toast rep acknowledging that they saw I was interested in a POS system around a year ago, and were wondering if I was still interested lol. One of the weirdest calls I've gotten.
     
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  7. smiling with hope

    smiling with hope Active Member

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    We charge 2% on every credit card transaction. No complaints. Walter
     
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  8. bodegahwy

    bodegahwy Well-Known Member

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    Be sure to check in your own state whether this is legal. It is not where I live.
     
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  9. smiling with hope

    smiling with hope Active Member

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    Our credit card rep or whatever you call him who works with us said many do it here so it must be legal -thanks. Walter
     
  10. Daddio

    Daddio Well-Known Member Moderator

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    My merchant service agreement specifically prohibits this. They can discontinue service and blacklist you. Once you have been blacklisted you are limited to services like Square.
     
  11. Steve.L

    Steve.L Member

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    "Credit card surcharges are illegal in California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, Maine and Texas. Merchants should be aware of their state laws before applying convenience fees or surcharges to transactions."

    You can find the related post here: http://blog.goemerchant.com/can-you-charge-customers-a-fee-for-using-a-credit-card/

    Again, there are so many factors to consider when looking at processing rates. The best and most transparent pricing is the "Interchange Plus"
    Other than that, your effective rate changes from month to month depending on the type of cards processed, and the way your merchant account is setup by your sales rep.
    Factors that can affect your rates significantly:
    • Reward Cards (Highest Interchange Rate) - Not much you can do about that.
    • Debit Card Acceptance using a pin pad (Lowest Interchange Rates than Credit Rates, but higher transaction fees for use of pin pad up to 25 cents per transaction. - Accept Debit cards as Credit since Debit cards have the lowest interchange rate anyways and you can avoid the added transaction fees for the use of a pin pad.
    • Swiped/Dipped vs Keyed Entry (If your keyed transactions are over 30% of your total transactions the rates will be adjusted by the processing company to a higher percentage)
    • Not acceptance of Amex (If you don't want to accept American Express because you think you will save on fees since Amex has its own rates and are higher than the other 3 major cards issuers, learn that you do not qualify for low transaction fees and percentage rates because you opted out of accepting Amex. You can include Amex to qualify for better rates and just not accept it in store. It does not cost you anything extra to be signed up with Amex as long as it is through your current processor and not a separate agreement. Also learn that American Express has higher rates because they pay a percentage to the processing companies so the companies won't charge you anything extra. But they do it anyways).
    • Tiered Pricing vs Interchange (Avoid Tiered pricing like hell!)
    • Non-PCI Compliant (PCI Compliance has a fee, either monthly or annual, but not being PCI compliant adds a monthly "Penalty Fee" up to $20.
    • Address Verification [AVS - Zip Code] (By adding zip code verification to your transactions you add most likely 5 to 10 cents per transactions. Ask to waive the AVS fee and to completely turn off this feature)
    • Statement Fee (Get your statement online only to have any paper statement fees waived)
    • Daily Batch Fee (Should not be higher than 5 cents per batch)
    • Monthly account fee / Monthly support fee (You should not be paying any fees for having an active merchant account or for support. These services are available to you with your merchant account at no extra cost.
    • Basis Points, Transaction fees & authorization fees. (You should be really careful here as these are the fees that you're paying towards the processing company's profits. You will always be charged in two ways: A percentage fee (Basis points) for every dollar processed and usually few cents as a fee per transaction or per authorization, not both. If you are being changed a transaction & and authorization fee then you are being charged 3 times!
      • Basis Points: If you have a "Discount Rate" of 25 basis points, that translates to 0.25% for every dollar processed on top of your interchange fee.
      • Transaction fees: If you have a transaction fee let's say 10 cents, you should not have an authorization fee as well. If you have both, then something is wrong! Transaction fees are the cents that apply every time you swipe a card. The lower fee you can get on that, the better!
      • Authorization fees: Are the cents that apply with every successful transaction. So if you have 10 cents transaction and 10 cents per authorization, then you actually pay 20 cents per authorized (successful) transaction!
    Either way, your effective rate should not be over 2.5% at its highest point. Unless you're using additional services such as an online payment gateway (Authorize.Net or others), any mobile enabled card readers or gprs terminals used for drivers, through the processor. All that adds up to you monthly total fees.

    My suggestion is don't listen to any promises without doing the research and comparison yourself. Even when you do that, you still have to stay on top of it and keep track of any changes to your account. That way it won't take you long to figure out if anything has changed and you're being overcharged.
     
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  12. Jeremy

    Jeremy Member

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    Thanks guys I appreciate it. So reach out to vantiv and heartland? Get a written quote? Supposedly toast matches. Wish I had done this sooner. Thanks for all the advice.
     
  13. Steve

    Steve Active Member

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    Glad you ended up with as good of a rate as I did. Did you get down to 3 cents per transaction?


    I also say you need to switch to Vantiv

    Sent from my Pixel 2 using Tapatalk
     
  14. bodegahwy

    bodegahwy Well-Known Member

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    Sorry. You thought I was talking to you. My post was intended for other readers. I realize it is legal in Nevada.
     
  15. smiling with hope

    smiling with hope Active Member

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    I appreciate the heads up :) thanks.
     
  16. Elena

    Elena New Member

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    Hello Jeremy. We are looking to leave the dinosaur age of pen and paper tickets and are considering Toast pos. Just wondering if you are happy with them or do you wish you'd gone a different route? We just do take out and dine-in. No delivery. Blessings.
     
  17. Steve

    Steve Active Member

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    If you're looking into POS be sure to check out Speedline at www.speedlinesolutions.com.

    We've had them since 2013 and couldn't be happier. We don't have experience with table service but they do have a floor builder for tables as part of their POS. I believe they also have a tablet feature if you take orders at the table. If not, it may be in development currently. If you have any questions about it before potentially contacting them, feel free to reach out.

    Also, if you have the choice of a credit card processor check out Vantiv (Now WorldPay). We've saved so much money with them. Previously we processed with our bank and that was the worst decision we ever made.

    Steve

    Sent from my Pixel 2 using Tapatalk