If the driver who forgot the item is the same driver who goes back out to bring the forgotten item, how do you "penalize" them? Do they punch out to take the missed item (so they are off the clock)? What if you have a different driver take the missed item, who gets what from the tip? How do you deal with this to help prevent this from happening again? I want to stress the importance of my drivers being responsible (because it helps them to get better tips. Also, when something like this happens, there is a chance that you upset or even lose the customer (and they might even post on social media how items were forgotten).