Length of Pick up times on a Friday Night

Discussion in 'The Think Tank' started by SW Pizza, Mar 17, 2018.

  1. SW Pizza

    SW Pizza New Member

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    Just curious as to others experiences and/or thoughts. On Friday nights our establishment really gets slammed now. How long is pick up times on a Friday night at your pizzeria? ...and delivery?
     
  2. Dave_D

    Dave_D New Member

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    Fridays can be pretty brutal for us compared to any other day. Pickup times are usually 30m and delivery goes to 60m.


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  3. SW Pizza

    SW Pizza New Member

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    Ok, that's what we typically were too. With this increase in business though, we can not meet those times on a Friday anymore, even if increasing drivers. Our ovens are jam packed and we are putting food out as fast as we possibly can. Our pizza line and other line are getting equally slammed. Our delivery time is seeming more like 60 to 90 minutes, and pick up 30 or so.
     
  4. paul7979

    paul7979 Well-Known Member

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    Question, do you push your pick up tickets to the front of the line ahead of the delivery tickets?
     
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  5. pizzapirate

    pizzapirate Active Member

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    Those are all normal times. The most important thing is to make sure you are quoting customers the right times. They will be more annoyed otherwise.
     
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  6. pizzapiratespp

    pizzapiratespp Well-Known Member

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    We usually quote 20 for pick up and 45 to 60 for delivery. Our average delivery time is 35 minutes. If we get swamped on a certain night we will stretch that out.

    We do have morning and afternoon shifts occasionally where we do big order for companies and schools where our quoted time can be as much as 3 hours. I am always shocked as to how many people are fine with that.
     
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  7. bodegahwy

    bodegahwy Well-Known Member

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    Even when slammed it would be pretty unusual for our pick-up times to go past 20 minutes. That would mean our deliveries were past 40 and we don't often go there.
     
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  8. December

    December Active Member

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    The past 3 months fridays have been insanely difficult for us the volume of orders has just been way too much, I litteraly dont have enough cooking equipment to keep up and Im absolutely maxed out on space. I have to give 90 minute delivery 30 min pickup times and Im still late sometimes. I havent had a friday in awhile when I didnt have to turn away customers bc were buried
    The customers are starting to get pissed. It worries me
     
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  9. pizzapiratespp

    pizzapiratespp Well-Known Member

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    I call this a good problem to have. I've been fighting this issue for several years now. I've been able to tinker things a bit hear and there to improve out systems and get order thru quicker. Still a ways to go but we are getting there. I'm looking a purchasing a Middleby 570 wow triple stack next. It will ad another 150 pizzas per hour to production capabilities. Big bucks though.
     
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  10. Mondo

    Mondo Active Member

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    How much faster is the bake time supposed to be compared to what you have now?
    This is a question for all you big high volume guys....at some point when you have exausted all possible ways to increase capacity and are completely maxed out, do you maybe increase prices and lose some customers but increase your margins and provide better service to those willing to pay a premium? Or do you just try to give accurate quoted times and hope your customers will deal with the long wait?

    I'm nowhere near that point, just curious how you guys deal with that problem.
     
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  11. durbancic

    durbancic Active Member

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    ...or open another store!
     
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  12. pizzapiratespp

    pizzapiratespp Well-Known Member

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    The WOW ovens we run at 5:00. The old ps555 we run at 6:00. Combine that with longer bake chamber gets you another 50 14" pizzas per hour, per oven.
     
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  13. famousperry

    famousperry Active Member

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    normal waits are 20min pickup & 45 delivery...by 6:00 on Friday it always hits 45 pickup & 75-90 delivery. Have exhausted all methods of efficiency and just cannot handle more...good problem to have just pisses me off, but I know it is because we offer a full menu and also get backed up with dine-in orders (seat up to 150)
     
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  14. bodegahwy

    bodegahwy Well-Known Member

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    All you guys with too much business to handle smoothly.... time to either invest in increased capacity (like the ovens discussion above) or raise prices!
     
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  15. grassospizza1993

    grassospizza1993 Member

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    We do between 30 and 40 min. Our fryers get really jammed up and it slows us down. Deliveries are "we will try to have it there within an hour". It's Friday, people in my area understand.
     
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  16. SW Pizza

    SW Pizza New Member

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    We do not push pick up tickets ahead of delivery. We are making them in the order they come in.
     
  17. durbancic

    durbancic Active Member

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    We do, however, push walk in orders ahead. They show up next on the screen (2nd) if an order is on the screen.

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  18. SW Pizza

    SW Pizza New Member

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    Ok, sounds like you are in the same boat we are in.
     
  19. SW Pizza

    SW Pizza New Member

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    Totally understand!
     
  20. SW Pizza

    SW Pizza New Member

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    We do sometimes have to push dine-in tickets ahead or they would be waiting forever.