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There is a way. On the server computer go to Start > Programs > Point of Success > Support Utility > Utilities tab > Customer Merge.

NFC with Point of Success 3.5+ requires the VX-805 device. Ask Mercury to set your merchant account to allow NFC and you’re done.

That should be you next time Richard! Just throw caution to the wind…

I just did a Google search for “population demographics by zip code” and Esri.com popped up. They are always mentioned as a supplier in the credits at the end of the show so I imagine the resident information comes from Esri. http://www.esri.com/data/esri_data/ziptapestry As for the competing...

Using a printer-resident font, especially with a serial printer, will make it print very fast.

Sorry for the delayed response! The fingerprint sensor is used instead of a PIN code in every part of the system, not just for clocking in. In addition to the time clock this protects everything in the system that requires a manager override. Managers should use fingerprint login too! If the...

"…jaboonery and douchbaggery…" Now THAT is funny!

The POS hardware interface is not difficult at all. All POS printers have an available Windows printer driver. We use printer-controlled cash drawers. You can send drawer codes to the printer using a control font or send the drawer kick codes separately. Some current POS printers like the Star...

“Okay, So how do we initially implement this with mercury to avoid these charges?” The best way is to contact Mercury (or any other processor for that matter), ask what they require from you for PCI compliance and get it done. You can use the assessor recommended by the processor or any other...

This fee is charged to merchants that have not given their verification of PCI compliance to the processor. Part of a merchant’s responsibility for PCI compliance is completing a Self Assessment Questionnaire (SAQ) and having their network scanned externally for vulnerabilities like remote...

I’ll be at Pizza Expo too. Not exhibiting, just doing a few business meetings and enjoying the show. I hope to see you there!

A wireless bridge connected to an Ethernet printer should work just fine.

You can easily re install Windows yourself: http://windows.microsoft.com/en-us/windows/installing-reinstalling-windows#1TC=windows-7 Most computers include a restore partition on the hard disc but it’s a lot easier to reformat the drive and re-install Windows from a DVD. Your only problem is...

After three calls with BigHoller I believe we have a plan. Customer Service Features count for nothing if customers have a bad experience. For several months we have teamed with BigHoller on customer service calls. One of our techs conferences with the BigHoller rep and the restaurant. This...

Piper’s problem was not related to pricing items in the order. The pricing issue was a side effect of the workaround he tried to get the order to come into Point of Success like he needed it to.

We were forced to do this to avoid spam posts on the forum. Email the user name and password you’d like to use to me at [email protected] and I will set you up.

Piper I am looking into your online ordering issues and I will get back to you personally and with a post to this thread as soon as I have more information. We chose to partner for online ordering because with the scale of the project we’d need to charge many times more for the service than we...

Yes. Yes that show was a dealer exhibit. We are not exhibiting at Pizza Expo in March. I waited to contribute to this thread because you asked other users for their experiences - I hope they continue to post!

You’ll need one computer for each order entry station because each touch screen needs to connect to a computer. Choose printers that are supported by Point of Success (See system requirements on the web site) and they’ll work right out of the box. Please let me know of I can help further!

I can answer the email marketing part of your post… Your email open rate was right on target for the restaurant industry (19%) according to Constant Contact, an email service company. Your bounce rate isn’t any different than other businesses with an email list that is used infrequently. On...