Search results

Hi all, we have an everyday special where the customer can get 2 Large 2 Topping Pizzas for 22.99. We sell quite a few of these but have noticed that customers are starting to get this special and add additional toppings to it. We are currently allowing this as I see it as additional money on...

Hi, Just wondering what everyone uses to clean the fingers & belt of their conveyor ovens. We have a WOW oven that I have taken apart and cleaned once with an oven/grill degreaser from Sam’s and a lot of elbow grease. It’s about time to clean again and surely there is a better method than my...

Jeff, Thanks for the reply. I spoke with my dealer (which is who set the local menu up) and he told me the best way to handle this is to adjust the product ‘receipt’ descriptions on our local server. So I went into the table editor and fixed the product receipt descriptions of every product so...

Jeff, I wish it was that simple. We have this set now to use the online menu description. It’s printing the (actual name of the item) (size) and then tries to print the toppings. It is VERY frustrating trying to deal with this. It is totally different than anything that prints out from local...

Gary replied on their forum and let me know that this is how Point of Success works. The online orders will not print the ‘Super Button’ caption or the size selected on an online order since that button wasn’t used like it would be for a local order. It will only print the product description...

We currently have Point of Success and Bigholler for our online ordering. We are having an issue to where the online order Prep tickets look nothing like our normal Prep Tickets. We had the matching done by our dealer that is providing support, but they say that the online ordering tickets...

My wife stated they are wanting 20% of gross sales, but said that we can discuss this with him. That seems like a high number, but in the little bit of research I’ve done online, 15 - 20% of gross looks like the going rate. Seems awful high to me. I will have to run some scenarios and see where...

We’ve been approached by the Superintendant of our local schools to run all of the concession stands for all sports at the Middle & High Schools. They are supplying all of the equipment and buildings, we would handle everything else (labor, food, everything). He gave us the option to only do...

I am in the process of getting my online ordering setup (Big Holler) and need some advice on different settings. Do you require your customers to log in to place an online order or can they order ‘as a guest’? Do you allow your customers to place an order online and then pay at pickup? I was...

Update: After making a huge fuss on the phone yesterday demanding her Full Refund, we told her to come into the store at 2pm with the Pizza that had the spider in it and we would give her the refund. My wife went into the POS system and voided/refunded her full payment and she never showed up...

My wife was there and she was the one that put the pizzas in the boxes. Of course she didn’t see any spiders, but who knows how it got there. She spoke to the lady that called in the complaint and said that she was very rude no matter what she suggested.

Customer orders 5 large pizzas (order comes to $111.00). Picks them up and takes them back to her work. She just called and said that there was a spider in one of the pizza boxes and her manager is throwing up. We initially told her that we would refund her the money for this one pizza and give...

I see online that she is sitting in jail still and the deputy that arrested her told my wife that the girl that was arrested with her already confessed to the crime(they committed the crime together). She is scheduled to work tomorrow morning so do I fire her for a no call/no show tomorrow for...

How should I handle this? Luckily we are in a small town and the deputy called my wife and gave her a heads up and did it before we opened this morning. He told her that she was being arrested for shoplifting in a neighboring county. Do I fire her on the spot for being arrested or do I have to...

If you have two lines and the second line is ringing while you are in the middle of taking an order on line one, what do you do? Do you have an auto attendant system answer the calls and place them in a queue or do you politely place line 1 on hold for a moment to answer and place line 2 on...

We are a really small shop with only a one line phone. I need a phone system that is cordless, beeps (loudly) when someone is on hold, and has a loud volume. We have a regular phone line with caller ID and no call waiting. Any recommendations? Thanks. John

@Joe – what kind of changes did you make to the toppings distribution? I am also switching from a deck to a conveyor in the next few weeks and I’m a little worried since my staff and I have ONLY cooked in a deck oven before. Any other changes I need to worry about? Thanks for the advice!!

Piggybacking off of Tony’s question here. We are switching to a conveyor from a Deck oven and have been using the screens for years. Are the Lloyd discs that much better than the screens to justify the huge price difference? I would like to keep as much of the deck oven bake characteristics as...

Roberts1614 AT hotmail . com

George, I never heard back from you. Did you get my email? Also, do you sell hoods as well? If so, can you give me a quote on that as well? Thanks.