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If they’re giving standout service, chances are they’re happy where they are at the moment. But while they probably won’t immediately jump ship to come work for you, that little card may well make them remember you down the road when they are ready to move on. It’s sowing seeds.

I thought it was such a great idea, I posted it on our customer board today. I thought you might like it too. Apple Store managers use this handy little tool to recruit great customer service staff. Check it out.

If you have a POS system, be sure to check with your vendor to see which video surveillance systems they support. Here’s a web-based system to check out. Also, if you go with a basic DVR rather than a system that’s directly integrated with your POS, make sure you synchronize your your video...

It depends on a lot of factors: the card design, your offer, and what other admail you’re competing with for attention in your customers’ mailboxes. You already know what return you’re getting on the larger card with your database mailing program, so try a test mailing of the 4x6 cards to the...

Anytime. Glad Kevin & co. could help you out.

http://www.poshotline.com/

Kris had some great, inexpensive ideas. One more to add to the list: Write a press release promoting a delivery launch event, and send it to all the local papers, radio/TV stations, etc. (Doesn’t matter how long you’ve been offering delivery; call it a “new” service, and it’s news.) You could...

Hi movvid, Sorry I missed this the first time. I replied to your re-post in the POS Forum.

Hi movvid, SpeedLine partners with American Clearinghouse (ACH) for delivery zone mapping. Call your sales rep first – you’ll need a special SpeedLine code to get started. Then click the video link on this page to see how to set up your zones online at americanclearinghouse.com. With a...

If you’re going to be at Pizza Expo, check out the credit card security & PCI seminar: http://www.speedlinesolutions.com/PizzaExpoSeminar I asked our PCI auditor, Coalfire Systems, to put on this seminar at Pizza Expo. We were a little too late to get it on the regular Expo seminar agenda, so...

The Letters and Mailings wizard in Word is pretty straightforward, but if you get stuck, give me a call, and I’ll walk you through it: 888-400-9185 ext. 2217. Note that the steps are a little different in some versions of Word. Jennifer@SpeedLine

Hi mrkona - We interviewed a VP at a Pizza Hut franchise company for this Inventory Tips article: http://www.speedlinesolutions.com/Portals/0/planforprofit/Inventory_Tips.pdf. Their target (0.5% variance from ideal) is probably tighter than most, but I think you’ll find the article helpful...

7 is the best brand fit to my eye: natural, whole foods, trendy-casual, a little upscale. But the color’s kind of anemic. I’d ask them to punch it up.

The Recipe Bank is at http://www.pmq.com/recipe/.

Hi. Here’s a link to a (lengthy) article on the subject. If you scroll down about 3/4 of the way to the bottom, there’s a “Real World Scenario” that’s pretty similar to what you’re considering. http://www.creativepro.com/article/the-tricky-side-photo-model-releases Short answer, it appears...

Hi Charles, Re your SpeedLine comments, I thought I’d fill in some blanks: On data access: Actually, each SpeedLine installation includes both an ODBC driver (to use with any ODBC-compatible database tools) and an Enterprise Manager utility that you can use to query the database directly...

Re: Speedline Install going horribly wrong Hi. I understand that you and your sales and install reps have already put together a plan this morning to resolve your concerns. Andrew mentioned that he had sent you contact info for a few customers with similar menus. I encourage you to talk with...

If you don’t mind swiping your gift cards through a separate terminal (the gift card company will sell or rent you one), you can go with just about any gift card provider. As long as your POS lets you add a “Gift Card” tender/payment type, you’re good to go. But if you process credit cards...

Hi Naida, Take a look at this one as an example. Your story will be different, of course, but this will give you an idea of the format and some things you might want to include. http://www.nancyspizza.com/html/press_release.html Jennifer

Hi. I haven’t had much time to look at the TT lately, but I saw your post and had to reply. Congratulations on your first month. Newspaper advertising rarely pays off for pizza – but newspaper articles do! And since you’re the first take-and-bake shop in your area, you’re news. Put together a...