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robandcindy: Bag Solutions (deliverybags.com). I’m almost certain that I’ve read this is where Daddio also gets his bags.

I think you’re making a mistake by not responding. I would respond and say something along the lines of “I’m sorry that you had a bad experience when placing your order. Yes, we do accept expired coupons. Apparently I haven’t fully trained my staff regarding this. I will make sure to talk with...

We were slow tonight, so I decided to do some data analysis on my customers. I track customers using their Lifetime Value (LTV) since that’s what really matters… how much will the customer make me over the course of their lifetime. I calculate this using the customer’s average gross margin per...

Steve, this is out of pure curiosity… Why did you have to get Prism involved because of a failed modem?

SouthernPizzaPlace: This is where you lost me. This is not entirely directed at you SPP, but realize we get these posts several times a month from “newbies”… Why are people driven to spend their life savings and take on significant amounts of risk in a business they have no experience in? The...

It’s amazing how critical the internet has become to running our businesses. One of my biggest fears is an internet failure during a dinner rush! I have my server computer set up to quickly tether my cell phone to it. If the internet goes down we can be up and running again as quickly as I can...

Really enjoyed reading this, Dave… lots of wisdom.

We started using the formula a few months ago and it has made a HUGE difference. No more blown dough, no more under-proofed dough. The crust is exactly how I want it every time. Before using the calculation our crust was not consistent at all. We vary the DDT based on how long we think we will...

Thanks, Paul… awesome information. paul7979: This is definitely a problem for us. Our average frequency on our current customers is .61 times per month (and we work for it with database marketing.) Granted, the average ticket is about $30.00. I would be happy to obtain some customers that...

Thanks goodmank… exactly the kind of stuff I’m looking for. Would love hear from more of you! Here’s a little background for why I’m curious about this… My trade area is four quadrants. The two south and the northeast quadrants have median home values approaching $400,000. These areas are my...

aj453: aj453: AJ, realize that you described Point of Success as “buggy” and always having a “database issue” on a public forum of pizzeria owners whom are Point of Success’ target market. I think it’s fair that those of us that use the software and never have an issue (as well as Inborne...

Just curious… I know a lot of indies and small regionals don’t really compete with the Big 3 for customers, but I’m guessing many do. I’d like to hear from some of those that do go head to head with PH or PJ, and what kinds of strategies you have for doing so.

AJ, I’ve also never had an issue with Point of Success. I mean that literally… not one issue. Whatever is going on with the database issues must be resolvable. I would definitely contact the Point of Success team to see what’s going on.

I built my own POS system almost 9 years ago with relatively cheap computers. In those 9 years, the only failure I’ve had has been a CRT monitor and two mouses (mice?). What keeps breaking on you? Sorry that’s off-topic; I’m just curious.

Being a grammar nazi… but “Warrantee” should be “Warranty” on your return policy page. A warrantee is the person to whom a warranty is given. The main page also doesn’t render well on my monitor. The bottom of the page is cut off, so the sections about “New Arrivals” and the description of the...

Mark Cuban had an interesting blog post about Facebook and the ability for a business’ posts to show in the news feed organically: http://blogmaverick.com/2012/11/19/what … -facebook/ Some of the comments hit the nail on the head for me with regard to FB advertising… they’ve changed the rules...

The weather will make a huge difference in your dough making, so you have to account for it. My water temp varies from 65 or so in the summer to up to 110 in the winter to get my desired finished dough temperature of 83. If it’s gotten colder and you haven’t changed anything, I’m guessing your...

For those that think it’s a good idea to blast text your list of non-opt-in phone numbers: http://money.cnn.com/2012/11/13/technol … apa-johns/ This isn’t going to touch PJ’s corporate, only franchisee that participated. The penalty is $500 per text, possibly $1,500 per text if it is ruled...

314: I admittedly haven’t read the health care law, but I don’t think this could be the case. A corporation is it’s own legal entity - you are merely a shareholder and employee.

brad randall: Off topic, but I did not know about this. I guess I have to do more research on the Act. I haven’t given it much interest because I assumed it really wouldn’t affect me being under 50 employees. Does that mean I can take the credit on my own health insurance as well?