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My honest opinion is that you are better off giving a cash discount. It sounds better to customers than charging an additional fee. But about 50-60% of my sales are credit card. If it comes down to it, raise your prices for everybody. The majority of your customers will not say much if you raise...

I admittedly watched longer than I should have. As always, if I didn’t already know that it was LC I wouldn’t know what it was for.

There is one right next to me. I was a little concerned at first. But ultimately it didn’t really affect us. They definitely have a specific market. I hate to stereotype, but the majority of their customers are of a particular variety. They seem to be getting by, but it seems like trends show...

I remember a place in college that used to go around to businesses and drop off 12" pepperoni pizzas and fliers with his personal number on them. “5.00 and I’ll try my best to have it to you in under 30 minutes.” I am sure he was just putting some cash in his pocket, but we ordered from them a...

I would definitely get a car topper, especially if you are doing deliveries. It’s essentially free advertising. What kind of labor/food cost are you running? You have a lot on your menu, In my opinion, too much. Even just keeping staff trained on how to prepare that many items to your standards...

I think it is a “necessary evil”. About 15-20% of my sales are online orders and the Ticket average is generally about 20% higher. People like to be able to take their time and look around without the pressure. These days, people just don’t like to talk on the phone. I mean how many people send...

We use a blend and are happy with it. Customers seem to like it.

Most have some sort of options, POS leasing is pretty common. I honestly would prefer to buy, but financial situations don’t always allow for that. Typically you can deduct the lease expenses.

I run 1 register and 4 phone stations. I could probably benefit from a second register, but manage with 1. A lot really depends on how many phone lines you have, any sit down and what kind of numbers.

I told myself I was not even going to look at anything related to Firefly again. But, oh well. It’s funny because Duessa from Firefly posted in one of the threads I created that they would like to speak with me to handle the issues. But I replied to her and never heard a word. Its pathetic how...

After our issues with our previous POS provider. We switched to dialup terminals. I also am switching to a different online order provider that handles the credit card processing for online orders off site. With the increasing number of security problems I think this is the only way to go. I was...

I throw my opinion in too. I think it’s probably a waste of time. I would just tell her you can’t except credit cards from her address. But ultimately if you sent her a certified letter stating that your driver has a description of who used the card and you will be pressing charges against them...

Agreed, lesson learned. It just happened to be a little more expensive than most. The access point on the firefly systems was through a admin account that you probably didn’t even know about. It was a hidden account that they used for tech support. I suggest to anyone with a POS that you have a...

I am by no means selling anything. If anything I am telling you not to buy things. I was just wondering who got stuck filling out a SAQ D and were you able to legitimately fill it out. I keep dealing with companies that tell me they have the solution and none of them actually do. My point is...

Sure, you can do it. I used to do a lot of automotive work and once I realized that most of the tables were r134a I figured I’d try. I bought a set of gauges (150) and I had a canister of r134a, but you can get it at the auto parts store. It was every bit of 150 to get somebody just to come out...

SAQ D is pretty in depth. I know it is self administered, but it seems like a lot of people click yes and don’t actually do the things needed, all you did is save the 15.00 your processor charged you. After the breach, I ultimately decided to pull my credit cards out of the POS and run them on...

I’ll be honest, last year I did not know I wasn’t PCI compliant. Blame it on ignorance, blame it on misinformation. I am just curious, how many of you are truly PCI Compliant and how many of you are like what’s a PCI? It seems like it is virtually impossible for a small business to achieve...

Typical buyout. I think Firefly had gotten too big and things were getting bad before Granbury. But Granbury can’t even handle the systems they have, let alone another one. I heard different stories from the Security companies I talked to, but ultimately the consensus was that there were around...

Please see my other thread. I assure you it is not going to get better. It all started with tech support issues and then the whole security breach. I have heard so many rumors on what Granbury is doing with Firefly. Anyways, I hit the door and switched systems. There are a lot of options out...

Yeah the whole thing is just crazy. Apparently the systems were accessed through a hidden admin account that firefly had set up for support. It sure sounds a lot like what happened with radiant. Had I been aware of the account I would have changed the password, like I had done with all of the...