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Admittedly, my reason for trying BBB is the naive hope that, as some people in other fields have seen success in doing so, it may result in a resolution. The software itself for HungerRush works well, and I’m not exactly looking forward to changing POS 10 years later, losing all our customer...

Macnicol, If you don’t mind my asking have you seen any resolution in your lawsuits? How was their reaction / response once you threatened and or initiated the legal action. I ask because I am rapidly approaching this level as well. I am giving until the end of the week for an internal...

I would stay far away. They have been billing us for a closed location for over 2 years now to the tune of over $300 extra a month in fees. Everytime I call they agree that it shouldn’t be being billed, and say they’re working on it. Back in August of last year I was told they’d gotten it fixed...

A couple years ago we added Alfredo Sauce to our menu using Kings Alfredo. In an effort to continue to make more of our sauces in house have been experimenting with making alfredo in house. While the recipe works great that day, after refrigerating it, it becomes a solid clump and does not...

We are currently with HungerRush, and have been since 2013. We looked into switching POS companies last year but tentatively resolved our concerns with HungerRush and kept them. Fast forward a year later, they have failed to make good on their promises, and we are back in the market. We have...

Low volume single location store, Delivery / Carryout only, over the phone, in person, and online payment processing. We are forced to use WorldPay due to our POS provider, ReventioN, selling and now becoming HungerRush. The new owners require it. Last month processed was $49,537.07 Processor...

I am a firm believer of seeing if anyone has had any successes or failures with a concept before attempting it. As I am sure is the case with lots of us, we are struggling to find good quality help. Here in Florida, minimum wage is currently $10/hour, with a $3.02/hour tip credit. We start our...

In addition to owner a pizza shop, I am a full time law enforcement officer. While a discount is never expected, I can tell you we truly appreciate any discount that is provided. I have had to throw food away because I got a “hot” call, or just been so back to back busy that I never got to eat...

I am looking for recommendations on a counter top toaster oven that either has multiple racks, or can be stacked, to use for toasting our subs. Currently we run the subs through our oven but are trying to streamline our process by making it more compartmentalized to the sub line, to avoid a lot...

Where in SWFL? We’re in Port Charlotte, would love to stop in and grab some food from a fellow TTer

Elizabeth, Thanks for reviewing the information. I definitely understand the logic and reasoning behind this requirement, but there are definitely certain circumstances where exceptions should be made. Perhaps some kind of waiver may be applicable. We were definitely very disappointed, because...

They did mention that it was a recent change due to some past customer experiences with improper installs.

No, I didn’t escalate it. We were sort of on a time crunch and had to make a decision one way or another. I don’t / didn’t doubt that there was some benefit to it, but outside of the hardware installation (which we were more than capable of doing ourselves), anything else could have been done...

We tried switching to Speedline recently. Was super excited about the opportunity. But they would not let us self install. I tried explaining to the sale rep that I am very computer and network literate, and have two family members that went to school for IT and currently work in the field (one...

Curious if anyone uses company owned vehicles as opposed to having the drivers provide their own. Have you noticed any pros vs cons?

After 8 years of a love / hate relationship with Revention Point of Sale, I am finally saying goodbye. I will save everyone the dirty details, unless someone is looking at them in which case you can PM me. I am currently on the edge of signing with Speedline. It seems very comparable, in some...

I wish, and maybe something like this is possible or already exists, that us independents could band together as a coop to get better pricing similar to the big guys.

I own an independent DELCO in Florida. We are a low volume store, averaging around $10k per week. Most of our credit transactions are keyed in online, with next majority being typed in over phone. Very few are inserted at the point of sale. I am currently with Vantiv World Pay. Over the years...

Wait… PFG has online ordering…?

A couple of years ago we did a large blind taste test of cheeses and ended up switching from Grande to Bacio, which was about a 1 per pound savings. Now, with the cheese market as it is, we are just over $4/lb for Diced Whole Milk Mozzarella. Going to be sampling some other options and am...