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I’m not quite understanding this either. Mercury sent out an email that gave me the impression that it didn’t matter if you captured the PIN or not and that it would be reflected on our October statement. Going full service, my CC/Debit transactions have gone from around 50% to around 80%. With...

Look at the top of the page, there is a drop down menu titled “Industry Info”.

Click on the top right corner of the persons facebook post and delete the post and ban the user.

I purchased a 10 year old, established place in '08 that was a death trap. One of the best things I learned was to think along the lines of making or saving $10 a day. It’s not much, until you look at it over the course of a year. Can you cut out some excess payroll? One hour a day after taxes...

I’ve used the break even calculator posted already for my own business and another we started, plus several business plans and it always seemed a little awkward. But, I finally found this one a few months ago and I absolutely love it. Especially the profit predictions which are a great...

Make up one with fresh basil and one with dried. If you’re looking for the difference, you’ll be amazed at how much better the fresh is. We don’t add garlic to ours, so I can’t be sure, but I bet it would be the same. Be prepared for your customers to call and ask what “the green stuff” is in...

The last several calls I’ve had for this, I just tell them right after they tell me what they want to order that it will be available at the local police station and they hang up. The last one was at our new place and I grabbed several staff and talked them through exactly what the scam was and...

We share a building with two bars and we have a communal ice production room with two ice makers. One is a 250 lb. air cooled machine and one is a 500 lb. water cooled machine. I know the water cooled machines cost more to run. My question is, which one should we use the ice from the most...

MPS bungled the security fee, but it sounds like they fixed it. The rest of that is something you’re going to deal with at any processor. It’s frustrating, but there are several threads here about folks (including myself) ranting about the “system”. We generate a ton of money for the credit card...

I have a MM 250 “stuck” in my old building that won’t fit in my new kitchen. I have some labor I might be willing to trade for part of the cost if you have a few Marines handy.

You couldn’t be more right about over hiring and we really bungled that. We’ve seen several chain stores open in the last three years here and it never fails that we see a crush of applicants apply after they’re done with the openings and release the underperforming staff. We thought we would be...

I’ll chime in and go the complete opposite of other posters. We had a small shop with a beautiful dining room that went, basically, unused outside of the noon lunch hour during the week. Slices and buffet were a lot of work and people expected it to be at a value pricing. However, a well trained...

I’ve posted this a few times on TT, don’t think anyone has had the nerve to do it yet. Brown mustard sauce Polish Sausage slices Sauerkraut Light cheese We call it a “Ball Park”. It sounds terrible but tastes amazing. Try putting in on your buffet so people can try it risk free. We have a...

I’ll get some pictures posted soon. Our new space is so cool, inside an old lumber yard, people are loving it.

My dad gave me an old, brass department store poster frame a couple years ago. I never really put it to use until earlier this year. I took a thin piece of plywood and covered it with chalk board paint and slipped it into where the poster was supposed to go. Then I had staff write messages about...

Well, I thought I’d be able to update this a little more, but’s it’s been 2 weeks straight of 20 hour days. It’s like a wild wild west shoot out getting staff, product, training, etc. in and in place and full of challenges. Did a dry run with family, friends and neighbors one night and then a...

The tradition at our shop has always been to add a side of honey. I know PJ’s does garlic butter and a pepperoncini. Since we’re moving to a new location, renaming and all, I’m thinking about dropping the honey. It’s one of those things that was a great idea 15 years ago, but the price of honey...

I’ve been using an old hard copy that I just make copies of. With our new restaurant, I’m going to need to make a lot of changes, but I don’t really want to type out that whole thing if I don’t have to. Anyone have one they could email me that I could customize? I’d especially be grateful for...

qcfmike: I couldn’t agree more. For awhile I was doing $5 pizza weekends once every 3 months as a customer appreciation. What I learned was they didn’t understand why I could do it then and stay open but not every day like the other guys. The last time I did it, I had a radio station “sponsor”...

Chlorine and Ammonia or bleach and urine. I had an employee fill a toilet bowl with bleach to clean it and then left to do something else. I stopped by to use the restroom and it made me really sick in a matter of seconds. I knew what had happened because we use to use a lot of bleach in my bar...