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    Let's Talk Automation

    no doubt…it’s coming and most of us do not have the deep pockets to invest in this robotic technology. Am I the only one that sees Convenience becoming more & more important to the customer…
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    Charging tip percentage on large orders

    I agree with not penalizing a large order with an automatic tip %. We no longer discount any orders no matter how large. We have a loyalty program that we promote instead that makes things much easier and levels the playing field for all customers. My drivers are making over $30/hr after tips...
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    What does the immediate future hold for us?

    no…we have been doing it over the years starting with calamari and all the saute dishes but since the pandemic we added burgers, gyros, soups to the no more list
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    What does the immediate future hold for us?

    I would be much more worried if I ran a steakhouse and if I was dependent on a dining room. I am putting the finishing touches on my 1500sf delco/sliceshop with fast casual seating for 20 that I started working on about a year ago when I lost a tenant and the wheels started turning. I am walking...
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    Let's Talk Automation

    we use kens gallons for all our dressings. we cut a 1" triangle near the edge and squeeze out to portion cups…for the chucky blue cheese we do the same except cut a much bigger hole
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    Credit Card Percentage Fee Online orders

    we use Batchout…we switched to them about 2 yrs ago when we added EMV terminals
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    Credit Card Percentage Fee Online orders

    9/21 my effective rate was 2.35%…the vast majority of those were online and card not present with the same processor.
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    Percentage Profit on Specialty Pizzas

    we have decreased all of our protein weights cross the board to help offset rising costs…it has been a huge help getting costs closer to target since you still have to take account the added labor of those pies. The profit example helps with the total picture but you have to take into account...
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    Let's Talk Automation

    this is how ours works and we still get some people confused
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    Let's Talk Automation

    the only place we allow typing is delivery instructions…got rid of that years ago
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    Let's Talk Automation

    our POS allows us to adjust the time ahead we will take deferred orders so we pretty much stop on Friday @ 5:00. We run into the worst complaints with these orders when we are running behind because they think t is easier since they give us notice. They don’t understand we are already maxed...
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    Let's Talk Automation

    I had them setup another toggle button so that when things are really out of control we play the other message that we are not taking any orders and shut down OLO as well. My suggestion would be to have these buttons on the 2nd page of the handset so that people do not activate by accident. I...
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    Let's Talk Automation

    Walter, while I admire your mission, there is no need to question this thread of a totally reasonable question these days. This industry allows many operators many different ways to support themselves and their families. There is no better way than the other and we should all support each other...
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    Share your kitchen layouts

    It’s a showpiece. 9/10 people will think that is the oven where we cook all our pies…conveyors are not in plain sight on purpose
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    Share your kitchen layouts

    I currently have a Bakers Pride Electric double stone deck oven that we have used for this purpose for almost 20yrs. Not sure of the model but it has a single door that can hold 2-18"pies and we mainly use it for slices or the requests for well done pies. Nobody ever said we needed a hood so we...
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    Share your kitchen layouts

    our new place is 26’W x 58’L
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    Digital menu displays

    I just had a demo with Stream and thought it looked like a good option. $99 per year per screen seems reasonable. Did you buy your own TV’s or do it through them. Thanks!
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    Digital menu displays

    i am shopping for this now. Years ago there was a small outfit I met at Pizza Expo that sold their easy to use software for a one time fee and had no monthly screen charges. Just put your design on a firestick, buy your TV, and that’s it. I know I could do that with Canva or Powerpoint but would...
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    Staffing issues

    something that worked well for us to convert phone orders to online is to only allow online orders to be eligible for our loyalty program. Furthermore, we require the use of our email offers to only be valid for online orders
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    Staffing issues

    We streamlined our menu offerings and sizes and removed anything that was labor intensive. We only opened a portion of our dining room that is covered by the counter person in a fast casual manner so we never brought back servers & bussers. We removed the day dishwasher/salad position and split...
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