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Understood, and I can sure relate to that! I couldn’t agree more. Better to do a few things right than to do many things badly. I’ve seen restaurants fail by trying to do too much. There’s an old bumper sticker that reads something along the lines of “Good judgement comes from experience...

Drunk customers are always challenging to deal with. More times than not, once they get into a belligerent mood, there’s just no reasoning with them. Many times, any attempt to cool things down only seems to escalate the situation. I think the best strategy in that situation is to try to...

What is the food cost on a sandwich? don’t you think you’re being just a little extreme here? Although my post was fictitious, the example that I gave was from real-life experience. I have been in this business for 35 years, both in running my own stores and in consulting and helping others to...

Whoa. Slow down. I never meant to bad-mouth anyone. I have re-read my posts and don’t see anything in them that could be seen as bad-mouthing anyone, quick or slow. The only hostility I’ve seen in this thread is directed towards customers, and towards me for trying to point out some...

If those are the customers that you’re letting slip through your fingers, and by your own reckoning those customers are on the rise, then the logical conclusion is that as the number of difficult customers goes up, up, and up, your sales will go down, down, and down. It’s simple math. Think...

Who- me? http://carvinbbs.com/images/smiles/stirthepot.gif This seems to be a common theme and an opportunity for growth. In many (if not most) locations, a good part of the lunch business is putting a premium on speed of service. If people are asking for ready-to-go foods on a daily basis...

He should consider himself lucky that he didn’t have a “cherry coke” poured over his head before being sent on his way- (grenadine, by the way, is pomegranate, not cherry. Grenade= pomegranate).

Everyone seems to be having fun piling on this “crazy customer”. Since he was unfamiliar with the menu, it’s safe to assume this was also a new customer. As a new forum member, I hate to be the skunk at the picnic. However, this was clearly a missed opportunity. Many people who come in for...

Cold-proofing for at least 36 hours and up to 72 hours seems to work best for me.

One more vote for Bag Solutions. Most hardware stores or “mega” stores like Wal-Mart carry Velcro in pre-cut pieces with adhesive backs. The warmth of the pizza can sometimes soften the adhesive, to I usually sew it around the edges as an extra precaution.

Quarry tile is pretty much universal for a reason. It’s inexpensive, easy to maintain, durable, and provides good traction. Perfect for a kitchen. I’d be hesitant to use any type of wood or laminate flooring in a kitchen. Stained concrete looks great, but be careful with gloss finishes. I’ve...