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We started down the road on not taking checks. Then we realized with the amount of checks we were bouncing vs. credit card fees we would accrue by going all plastic that we were money ahead if we kept accepting checks and used a collection service for the bad ones.

td_VP192: Depends. A few of the states looking at minimum increases are also looking to get rid of the ‘tipped’ employee exemption.

snowman: You hit the nail on the head. High minimum wage won’t bother me. What will hurt me is now the floor has been raised. If minimum goes up a buck fifty, every employee and I mean every one of them will expect a buck fifty raise. I’m all for raising minimum wage. But ONLY if you get rid of...

catd1012: While I understand where you going with the ‘quality’ of Americans. I tend to think that it’s on the Greatest Generation for this decline. Afterall they were the parents/role models/authority figures for the next generations. With that being said I totally agree with the football...

I have had and still have some of the same issues you all are talking about. You can either figure out how to manage this new age group or get out of the business. Here’s a link to get you all started. http://www.bbmcareerdev.com/gen_y.html This book is great too: Getting Them to Give a d**n by...

Get to your local Borders and buy any and every book about “Generation Why” they have.

Couldn’t agree more. The faster the snow falls the more deliveries we get. I train my phone staff to pad the quote time. If a caller has an issue with the quoted time the server/driver informs the caller road conditions are not ideal and we’ll be their as soon and as safely as possible. If the...

I’ve looked into the wireless route several times and can’t justify it. In both of my stores the terminals run off my network so I don’t tie multiple phone lines. Not to threadjack, but what I am interested in is the Nextel GPS phones where you can track the phones online. I’d love to be able to...