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aj453 send an email to [email protected] with the server ID from the registration window. I got your first email but I can’t register without the server ID.

Square is VERY good for what it’s intended to do. I’ve used it and it’s amazing. The iPad version has very basic POS functions and could be used to sell at festivals and similar events. The iPad version even works with a receipt printer. You could use Square with a smart phone to swipe a credit...

DND2019: I agree 100%! I should have used an example that wasn’t so emotionally loaded. The point I was trying to make is that building a business with promotional activity requires analysis. Starting, continuing or discontinuing any promotional activity requires facts. An “educated guess” is...

We track both the source of a new customer and coupon redemptions for special offers. A customer’s lifetime value can be correlated with how that customer came to you. If the source of a new customer is a Groupon offer, for example, you won’t be flying by the seat of your pants when you decide...

I just love Microsoft! The update in question is related to the registered name and organization name stored in the Windows registry for 32 bit programs. The information stored was “incorrect” and the update “corrected” it. Because our server ID code is based in part on this information, the...

It’s very important to track the effectiveness of EACH marketing spend, not just the overall marketing expense as a percentage of revenue. Track the source of new customers. If customers are coming to you because of your magnets, vehicle wrap, t-shirts you gave away at the school carnival...

We do. Point of Success Special Edition is designed for a small operation that doesn’t do deliveries. It has the same features as Point of Success Standard - Its ordering system is like the first version of Point of Success before we added features to support complex pizza ordering, pricing and...

Nick, I HATED to read about your restaurant closing. If brains, hard work and HEART counted you’d be the biggest pizza mogul in Georgia! Best wishes to you, your family and your team.

deaconvolker: He’s a Firefly user and has their software in two restaurants.

I think all credit card processors have arrangements with third-party security assessors to help merchants with PCI compliance. I know that our recommended processor works with 403 Labs to help you complete the SAQ and do the required quarterly network scans. They charge $149 a year for this...

I think inventory is going to be your biggest hurdle. When you ask for inventory I am assuming you want a full food service inventory management system - One that looks at the finished menu items you sell, translates that back into their ingredients, then depletes your inventory for those...

I asked BigHoller about this and they say they support fixed amount or percentage discounts with a coupon code. This appears to satisfy your request.

I’m sure Point of Success will come up somewhere in this thread, but I thought I’d tell you about a new version we just released. If your needs are simple you should look at Point of Success Special Edition. It’s totally free and supports two workstations. It’s not designed specifically for...

BigHoller understands pizza and they are understanding more every day with the number of pizzerias we’re bringing to them! BigHoller is evolving just as Point of Success has evolved. The first release of Point of Success met the needs of most pizzerias, but it took us hundreds of customers to...

I am looking into this to see how I can help.

In my experience you have a 99% chance the cable is the problem, 1% solenoid. I’m being generous on the solenoid because I have never seen one fail. The connector on the printer looks like a phone jack but a phone cable will not work!

Box label printing is turned on or off in the service type. Check this in Office Manager > Tools > Service Types.

Indie is right. The logged in user’s till or bank is where the payment will go. When tendering payments at the end of the driver’s shift, log in as the driver, check in the lower-right corner of the main menu to confirm the till or bank attached to the login, then tender the payments.

Thanks Indie for calling me today. Turns out that two configuration settings - one in the computer’s network adapter and one in the online ordering software were causing the problems. Please let me know if there is anything we missed.

I don’t know how I missed this when the topic was posted originally but I did. I have little first-hand knowledge of Indie’s problems but I am familiar with Daddio’s. I appreciate snowman’s insight on what goes on behind the curtain because what we do looks pretty easy from the outside! Our...