Search results

How long would it take someone to key in an online order if you have a POS and they are pressing buttons rather than typing? I’m not talking about waiting for the customer to decide as with phone calls, I mean you could enter right away without any pauses. Would it really take someone more than...

Do you find that there are a lot of mistakes when keying in phone orders? Does that cause a lot of problems?

That’s phenomenal. You must have at least 4 ovens all going at once and constantly packed. At that volume, that is just too many drivers and too many orders to see on a map. So since you always hire so many drivers, there is probably always at least one driver available at the shop waiting for...

Hi Daddio, sorry I missed this post earlier when we were talking about online ordering. I was actually talking about the expense of the RobT’s integrated system when I mentioned $4500/year after initial $750, so there would not be the “key in” expense included in that. That would be a...

How many drivers do you have in your best location (or your one location) at your busiest time? Some of these numbers I am reading seem incredibly impressive for one location to do. 60 deliveries per hour was mentioned. Whoa! How does one location possibly handle that volume? Are there any...

Doesn’t the customer get a text message if they are waiting for a delivery? I don’t understand why someone wouldn’t know that they can track their order. But I haven’t used Foodtec, and can only read about them, so I don’t know. Just curious. Also, does the Foodtec app allow the owner to choose...

That’s true. If you are doing 60 orders per hour being delivered, then this idea is definitely not for you. At your volume, you should have a fully integrated system where online orders are automatically entered into your system and delivery management would be included. And it probably wouldn’t...

Hi famousperry, yes I’ve heard of the foodtec solution, and it sounds really good. They even thought of the customer notification part. And as I suspected, the customers really like it. That’s the most important part. That’s the way the chains are thinking. And I believe that you can see the...

I wonder how the Uber driver will handle collecting money or getting slips signed or swiping. Does he have to return and settle out after each delivery? Probably so if there will be a different Uber driver responding each time. Uber drivers currently take no money at all, that is all settled via...

Great point. It won’t work for system I’m thinking of. They have their system and they are handling the delivery. They COULD easily use the system I’m thinking of, but they have their own so they won’t. What I am thinking about is for the restaurants that want to know their driver’s first name...

Maybe I should include free online ordering capabilities on top of it and mold the two together? Would that help it sell? I could give customers a button for their site which links to our site and handles the online order, like many other companies are already offering. The difference would be...

Dominoes, Pizza Hut…are all coming out with something like this. http://nypost.com/2015/05/06/track-your-pizza-hut-delivery-driver-in-real-time/ The difference with what they are doing is that the customer has to have their app, which can be a sticking point for a smaller pizza shop. But with...

You’re right. I suppose that can work, and other apps such as wayz can work and that’s good to know. The difference “might” be, for one, you the owner can see all of your drivers, when they are expected to complete each delivery and when they are expected to return. Does find find my friends...

Thank you all for your responses. Well, one last shot for this idea and if nobody sees any real value in it, I will scrap it and thank everyone for saving me the unnecessary effort. This would probably take me a year to do and I don’t want to spend that time only to find out that nobody is...

Hi durbanic, yes, that’s the “possible” benefit, if the restaurant owner cares. Many might not. I’m curious as to why you believe this could be helpful only in situations where there is less than 1oK/week. Wouldn’t it matter even more at higher volumes and more drivers? I didn’t get that part...

I totally agree that the customer shouldn’t see the driver coming from the wrong direction or delivering to someone else. What I was thinking of was only the customer who the driver marks as the next stop sees any info and when the driver marks it as delivered, that customer then sees a...

Hi Daddio, thanks for the response. As far as who I am, I made that clear in my first post on this forum. Although I have worked in the restaurant business for years earlier (not a pizza shop though), I am a software developer and I was thinking about doing a delivery management system for small...

I agree that nobody wants to key in anything. Why should they? But isn’t that the same thing as saying I don’t want to take phone orders because they have to be keyed in? That’s the part I don’t understand. An online order takes faster to key in than a phone order where the customer is bumbling...

No, I admittedly don’t know much about the business, which is why I ask questions and I am sometimes surprised by the answers. And I appreciate advice from people who are experienced in the business. So there are no answers that I “want”, except well grounded, experienced ones. If you would...

There’s no question in the world that a fully integrated system is always the best solution. Who could argue with that? How much cost and effort does it involve to either buy a new POS that does this for you, or upgrade your existing one? That’s the only question. Does everybody have that kind...