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Canukfanlady, I’m sorry to hear of your situation. I hope I can help with my comments. I’m wondering if you’re targeting the right market? In other words, you say you have 9 chains as your competitors. But are they really your “direct” competitors? With T&B, I would think your true competitors...

I have a highly successful loyalty program. I use customized poker chips that we hand out to customers that spend at least $15. When they have 10 poker chips saved up, they can redeem them for a free large single topping pizza. I decided to go with poker chips, because I feel that customers are...

italy2003gt: I’ll chime in on the Dough Press question… I use a DoughPro 1100. I chose to use a dough press after my research at Pizza Expo a few years ago. I primarily chose it for it’s ease of use, small footprint and ability to use dough straight out of the fridge. I also think it’s safer...

I had the same issue about three months ago. I just had a box of cords and told my drivers to grab them at the beginning of their shift. Low and behold, they started to disappear or breaking. So I issued a “Illuminated Car Sign Agreement” to all of my drivers. Basically it states, I am issuing...

I was in a pinch today. I closed during the day on Monday, so I missed my linen service this week and was completely out of towels. I put my “lightly” soiled towels in the bowl with some water and dish soap. Turned it on and voila… instant washing machine. And did you know that Middleby...

famouspizza: I don’t use those SS scrubbies, but I can see the potential hazard. I do know with 99% certainty that it was my can opener. Every restaurant that I’ve worked in and when I went to restaurant management school, there was always one of those table-mounted can openers around. What...

I had a customer call the other day saying that she found a very small metal shaving on her Hawaiian pizza. Of course I apologized and personally ran out a new one to her. She was grateful and gave me the piece of metal that she found. As soon as I saw it, I knew exactly where it came from...

I don’t use that same process, but I sure wouldn’t want to reuse the skins the next day. I’m sure they’re dry and the dough has already over-proofed. An alternate thing to do is to add the “spent” skins back into the next batch of dough. That way, you aren’t wasting the dough, and the new dough...

I have accepted competitor coupons, but at my discretion. I have never publicly let my customers know about this, but when someone comes in with a PH coupon and asks if I’ll match it… absolutely. But if someone comes in with $5 Large Pepperoni Pizzas from LC and want the same deal, I say “No...

Piper: uhhh… am i missing something? Maset54 started that thread too.

Pizzamancer: I’m with Pizzamancer. It bugs me when I go to sites that have a “CLICK ME” thing, only to go to a page that says “Coming Soon” or “Under Construction”. I think it would be better to have the Order Online on the home page with a caption under it that says “Coming Soon”; then remove...

I already talked to MagicJack about Busy-Call Forwarding; which in essense is what a Hunt Group is. They said it may be available in the future, but not yet. So, it wouldn’t work with TELCO + multiple magic jacks. In addition, I don’t think you can use multiple MJs in one PC. I bought a MJ...

PizzaCrazy7: Be sure you’re using the correct sauce that you’re intending to. When I first opened, I made the mistake of using the Full Red Pizza Sauce (as is). I tried the Full Red at Pizza Expo and thought it was great. Then I found out that the sauce I really wanted to use was Full Red...

Anyone using Vonage, Skype or other internet phone for your pizza place? I see that Vonage has Call Hunt which is a necessity for most. Their prices seem lower than my local phone company (AT&T), but I"m concerned with reliability. If you’re using Vonage or other similiar service, please share...

Another consideration to adding more square footage is parking. In my jurisdiction, I’m required to have one parking stall to every 100 sq. feet of space. This ratio is significantly different than normal retail at 1:500 sq. ft. If the overall space is 3000 sq. feet, I must have 30 parking...

Kris: Kris, good call on switching vendors. Although USFoods is good to me, they’re a big company and managed differently from region to region. When it comes to your business, you must sometimes play hard-ball. These reps are paid on commission and saving their customers money is not always on...

We did this last year and had great success. We only offered Heart-Shaped on Mediums and Larges and charged an extra topping price for the service. There is no need for special screens or boxes. We just used the one size bigger… that is why we couldn’t do it on Extra Larges. We use a pizza...

stebby1: This week, $1.38/lb. for LMPS blocks.

You need to weigh the expense of moving (i.e. TIs, permits, downtime or double-lease while your space is built out, etc.) to the cost savings of a lower lease. If it’s going to cost you $50K to move, it’s going to take you almost 4 years to realize any savings. As for the location, I’m sorry to...

Merry Christmas Everyone. Have a safe holiday and enjoy eating food other than pizza. 😉