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Have your best customers feel special or your mediocre customers feel somehow discriminated against? I will take making the top customers happy every time. The idea that all costumers are equal is about as old as the black book. You aren’t in business to serve your bottom 50%. You are in...

Penelope: Really? Kind of a short sighted policy isn’t it? Ever notice that the line for regular check in is longer than the line for first class? That more of your profits come from 20% of your customers than the rest? Should you treat different customers differently? Absolutely. It is an...

wa dave: It would be nice if some POS companies subscribed to this line of thinking. (Sorry for the thread drift, but that was the first thought that popped into my mind when I saw the title.)

bodegahwy: This. I have seen marketing data that some markets actually prefer pepperoni that cups up has oil in it, and have had actual customer complaints about it, “The pepperoni on my pizza didn’t make a little bowl of oil like the frozen pizzas do.” Yes, it baffles the mind, but trying to...

I do wonder how many of those cases were staff zeroing out orders for personal gain.

Arrow POS: Nice post post Barry. Thank you for being a POS company with integrity and not just demanding that complaints about your POS just be removed.

bodegahwy: I was going to just stay away, but I couldn’t help it. Your market is that rich and the Domino’s went out of business there? If it had that much potential, you would already have two Domino’s and a Papa John’s. The best advice I have ever hear is to open a pizza shop in a town with...

I like your spirit, but I feel you are a bit naive. Have you even studied your competition? That is enough wasting my time for you. Domino’s ain’t selling $25 pizzas and I am not putting words in your mouth. Maybe you should hang up your idea of a pizza shop and open a $5 burger shop in the...

Freddy_Krugerrand: Having taken a look at a Domino’s P&L from Hawaii, and eating at Aoki’s the last time I was there, I can say that that too is not correct. Both of those chains run a 31-33% food cost. If you go in and charge more for the same product, your competition will eat you alive.

jokergerm: This. Well, everything, but toilet paper. Food cost is your cost of goods sold (COGS). Even if your definition is backing out hi food cost items like drinks and wings, a profitable pizza shop is still going to come out around 25-30%. Trying to split hairs with some made up version of...

Freddy_Krugerrand: You are wrong when you say that food cost is relative. It isn’t relative to your rent. It is relative to what your customers will pay for a pizza. As to the BK example, no customer puts a high perceived value on the taste of a burger. A BK in the airport’s sales reflect a...

Freddy_Krugerrand: I think we have all been very clear here. Your example is based on your desire to make it so. The reality of the situation, is that that example is useless because you are going to sell exactly ZERO $200 pizzas. All the made up numbers in the world are not going to change the...

Freddy_Krugerrand: You are making yourself very clear. You are trying to fit your desires into the reality of owning a pizza business, and it just is not going to happen. If your $20 pizza only costs $4 to make, you customers will notice. Someone else out there is charging $16 for the same...

qcfmike: I can only agree with this. If the buyer can come up with $250k, take the money and run. I hate politics, but the bottom line is that if Obama gets elected again, interest rates are going to double. That is going to crunch credit, limiting what someone can offer you the next time you...

Seriously? You are throwing out the baby with the bath water when you do that.

butlermarie38: Really? Go back to 1973 marie.

Freddy_Krugerrand: TL;DR, but Bodegahwy has it right. Go to a high rent area, and try using the cheapest cheese you can find. Your place will quickly lose customers. In your example above, the sales figures will not be comparable, but the COGS ratio will be nearly the same. Labor as well. You...

bodegahwy: That is the US government. I would bet that local restrictions are stricter. Even if they aren’t, do you want to count on the intelligence of the inspector?

I think this one pretty much covers it: Prohibited Occupations for Non-Agricultural Employees Specifically: Workers under 18 are prohibited from working with Power-driven bakery machines. I have heard this from quite a few places. If you don’t have conveyors, then you are fine though...

RobT: I bet those are useless. They aren’t going to show a profit, and are probably as cooked as his pizza. Taking a look at food invoices will give you a much better idea. Just an example: You know what a pizza costs, you know how much flour goes into a pizza. If you know how much flour they...