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We closed, but we had only 28 calls on Caller ID for the entire day. 18 were regular customers, 5 lazy customers, and 5 new numbers. Our Thursday was about 30% above normal. The park where they do the fireworks display is directly across from our store, so we get a lot of people in the parking...

We started online ordering a year ago. We have seen new customers who only order online, and have seen some of our old customers change to online ordering. When one of our existing customers called one day, I asked why she started ordering online. She advised that with a couple of small...

We had a LaRosa until 3 years ago. It was used when it was put into the store in 1987, and was still working when we replaced it. In 9 years, we replaced the compressor twice, but the table was at least 20 years old. It developed a freon leak and we were having to have it charged every few...

Re: 2nd try - A new menu for my new restaurant - Feddback pl Very impressive. My only concern would be the loss of the vibrant color when it’s put into the phone book. I’m not being picky, but under “Chicken Cacciatore”, the word piled is spelled incorrectly. It’s just something I noticed...

We have increased the delivery charge twice this year, from $1.25 to $1.50, then $1.50 to $2.00. If gas goes to $4, which will likely occur within 2 weeks, we will increase to $2.50. We are currently paying our drivers $1.75 per delivery and still have trouble finding drivers.

The last time we opened July 4th, it fell on a Friday. Since this is usually our “money” day, we opened at 10:30am as usual. We were so dead all day, it was unbelievable. We closed around 6pm because the phones weren’t ringing and there was no walk-in traffic. We now close every July 4th, no...

DT has no interest in Mr. Jim’s other than as customers buying their POS. They have no ownership interests whatsoever. For your comments regarding no issues, I had their previous system, Pizza Fast, from May 1997 to October 2002 with no problems. The only reason I didn’t go with DT in '97 was...

Yes, I am a Mr. Jim’s franchisee. DT fits very well in our delivery/carryout store. Easy to train and very little upkeep. A lot of the newer Mr. Jim’s are going with DT over other POS companies.

I mis-spoke when I said 3 years. My system was installed in October 2002. I didn’t say I had used other’s support, only that I had looked at their systems. I have numerous friends who have pizza shops with other POS systems and they have all experienced horror stories with their systems and...

I have had DiamondTouch for over 5 years. The service contract is still the same price as the first time I took it ($1295). I get unlimited support 24/7 IF it is an issue that keeps me from operating my business. IF it is a minor question which does not hinder your POS operation, they call you...

If you don’t mind my asking a few questions, where are you located? Also, what size pizza are you talking about selling for $13.25? Your 37% food cost is ridiculous. If you make a good quality pizza, people will still buy from you. You’ll always have the customers that buy on price alone, so...

You should bite the bullet and sign up for American Express acceptance. If nobody uses it, it doesn’t cost you a penny. Then, if a customer only has that card, you can readily accept it and have another happy customer. I take V/MC, AmEx & Discover at my store. I also accepted Diners Club when...

As long as it is posted in your shop that you have audio recording capabilities, it’s legal in Texas. I have a sticker on my front and back doors that my store is video and audio recorded and monitored. I have a 5 camera DVR set up with Pan Tilt Zoom cameras on 4 stations. You’d be surprised...

In 2006, our corporate advertising company decided we should drop pricing from our menus. When they did a survey, they found that our company’s customers rated pricing as a "non-issue’. Several of the owners, me included, thought this was a stupid idea, but corporate won. We got 1 printing of...

Call DiamondTouch and tell them exactly what you’ve posted here. They will have you go into the “DiamondTouch” file and delete a driver’s file that’s “hung”. Had this happen 1 time. It took about 3 minutes to fix the problem with Tech. That was about 2 years ago and it hasn’t happened since. I...

No matter how good they make their offer sound, it’s not worth it. Their interest rates are exorbitant and there are fees of different sorts that they never tell you about. A company I used to work for was factoring invoices for awhile, which is the same principal, and it turns into a nightmare...

I’ve had Diamond Touch for 3 years and I’ve never seen this problem. I would guess the info was intentionally deleted to cover a theft or some other major mistake. We do a daily back up to the server as well as to another terminal to assure we have all our data in the event the server failed. If...