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A year later and here I am to respond, my apologies on the uber delayed response! It was not difficult at all when we integrated several years ago but I can’t speak to that process now. I have heard from others who use Point of Success that things have changed for the worse as of late with the...

We use an Edge oven, roughly the same oven settings and roughly the same hydration. Perhaps try pressing out the dough in the oiled pan and then instead of letting rise at room temp, put them back into the cooler until they are ready to use. To ensure it stays crispy once in the box, corrugated...

This exact reason was ultimately why we opted not to go with Toast, there is virtually zero in house delivery capabilities. In my mind, Toast is really only useful for traditional dining restaurants and less so quick casual operations but they completely missed the mark on the delivery service...

Payment Depot CC Processor & Point of Success

Thanks for the reply Tom! That is one of the things that has prevented me from switching over as we have such a favorable rate with our current processor but that’s great advice to ask for a lock on the rate.

Hi all, For those of you that use Toast POS, what 2-3 functionalities or features were responsible for tipping the decision scale to either switching POS software or using Toast initially? We are really considering a switch at this point given that we have outgrown our current system. Thanks!

Just wanted to pop back in while it was top of mind to give you all an update, we are still processing with Payment Depot and our rate has been 2.1% each month since posting this thread. I know personally, I always like to hear updates of these sort of things 6-12 months down the road to see if...

We are in the market for a new cordless phone system, does anyone have a particular brand and model they think does a great job with the following parameters? (At the moment, we are only interested in landline phones, not VOIP) []Cordless with Base that has answering machine []Ability to have 6...

Last month was 2.1%. I arrived at this number by taking total amount of any and all fees divided by amount of credit card transactions from our bill.

Sorry for the uber delayed response. We use Payment Depot and have done so for about 6 months and have been hugely happy with them. I originally was made aware of FatMerchant and then in doing my research came across PaymentDepot which offered us a slightly better deal. As far as keyed...

I’d urge you to check out FattMerchant or Payment Depot, they are both membership models (pay a flat monthly fee) and then each CC sale is just charged a flat swipe fee (5 cents). When we get our monthly statement I simply divide our fees by our total amount processed and arrive at a percentage...

Jeff, I commend you for keeping an eye out on this forum regarding concerns/issues with your product. I will reach out to you tomorrow if time allows and if not, Monday. Thanks

Below are just a small sampling of some of the specific issues off the top of my head but the larger issue seems to be a general lack of responsiveness to customer requests and sloppy version releases. I was a big fan of the system when we originally purchased one kitchen printer and one order...

We have used Point of Success now for about 6 years and our frustrations are going exponentially each year, we are considering switching POS companies. It seems as though the folks at POS have gotten more lackadaisical between releasing updates with tons of bugs to never addressing any customer...

Tried ZipRecruiter for the free trial and of the 12 applicants, only 2 were even worthy of calling for an interview and of those 2 that I called to setup an interview neither of them returned my call. We are having an extraordinarily hard time finding employees, the worst it’s been for us in...

I think the whole thing is ridiculous, those who find that information important to their dietary needs will do the research to find out the nutritional info via quick web search. Having said that for those that have to comply, wouldn’t it be easiest to list out your sizes of pizza with sauce...

Steve, Yes, if they are offering you interchange+0%+5 cents a swipe they technically aren’t marking up the interchange by adding a percent fee for themselves. For example, some processors will charge: interchange+0.33%+8 cents/swipe and that 0.33% is going directly to the processor in addition...

I should clarify, we currently do not use Vantiv, we use another processor and I have been unhappy with their mobile processing app for our drivers in addition to the small nickel and dime fees (statement fee, PCI compliance fee, etc.). This lead me to do some research on potential processors...

We typically are very slow for lunch on this day and slower than a normal dinner, although with the holiday being on a Friday, we might see a spike in the evening with all the parade go-ers coming home from a day of drinking. How busy do you anticipate being?

I can’t give you any insight as we don’t have one (doesn’t align with our brand) but from what I know about them, they must be cleaned thoroughly and frequently. As far as profit margin goes, its probably up there along with soda.