Search results

Will you call me at 800.752.3565 so I can get more information about your problems? I cannot identify you from your forum post so I cannot address any of the issues you mention.

If you use the Address Database, the software can assign a zone to the customer and automatically charge the correct delivery fee. The other mapping features you mention are BigHoller features only.

Point of Success does everything on your list except keeping a credit card on file. You don’t want to do this because of credit card data security requirements! I can help with any questions you have!

It depends on what “crashed” means. You can get a computer fixed by a local computer technician. All the computers on the network share information with each other. We use a “database server” to manage your information. This software lives on one computer and the others communicate with it...

You got it all. Using the database editor to change the receipt description is a little dangerous!

The local order and online order kitchen receipts will output very similarly, if not identically, in most cases. Local menu design is the key. When an online order is entered into the Point of Success system, each item outputs the product description. A local order will also output the product...

You can make the item description whatever you want it to be on your BigHoller menu. Can’t you do that?

Happy Birthday Richard!

I recommend allowing customers to order without logging in. The login presents too much of a barrier to ordering! The most important “customization” is the layout of the menu. Make it as shallow as possible. If your menu is small enough then you should have all products on one page. Using the...

My experience with all Windows computers is that they slow down over time. If your performance problem is related to hardware and you have the option to do so, replacing your current mechanical hard disk with an SSD (solid state drive) will dramatically improve the computer’s performance. RAM...

That’s it. Maybe I’ll start calling YOU for support!

There is a way to turn this off too. Give support a call.

Processing using the chip does not protect you when there is “any dispute over the transaction,” it only prevents chargebacks resulting from counterfeit cards.

Each computer runs one display so you need enough computers to do all the things you need to do at once on a separate computer.

I’m here all the time but I only contribute to the discussion when I’m asked to or I can add something to a non-POS discussion. “I see something called Point of Success pizza…” The software you’re referring to is “POS Pizza.” The POS acronym means “point of sale.” The kitchen monitor, delivery...

Point of Success does support a kitchen monitor and the tickets can be bumped with a touch screen. On the kitchen monitor you bump an item or an order when prep is complete. The expo station will need to use tickets.

Fees will vary by processor. I use Square for a personal business and I love it. I recommended a traditional terminal for you because you said you aren’t comfortable with iPads and such!

To keep it as simple as possible, find a merchant services provider you want to work with and get processing and a credit card terminal from them. We found our first processor through Costco. Your bank can be a good place to look too.

EMV cures only one liability for a merchant. If a card-present (swiped) transaction with a counterfeit card is not processed through EMV equipment then the merchant is liable for the chargeback. EMV has no bearing on a credit card data breach, although EMV transactions are generally more secure...