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  1. W

    On the Market

    Well is been a few years since I’ve been on TT but thought I’d pop in tonight. Looks like some of the old gang are still kicking around here. I remember learning so much from that list of members you posted. I hope your sale goes through and you enjoy your retirement Dave, sounds like you’ve...
  2. W

    What would you do?

    I had a complaint once (including photo’s) showing an earwig (UK crawling insect not sure if you have them in the US), inside a small air bubble in the crust of a cooked pizza. The store in question was spottless and for the insect to be in the dough was just not possible, and also for it go...
  3. W

    Driver pay in IL, chain doesn't pay hourly

    and taken slightly out of context as well! 😉 Not aimed at you or indeed your scenario, was aimed at the prior comments about not even paying (any) mileage and other ways of getting around the system (contractor status etc). I know tipping is much different in the USA than in the UK. At the end...
  4. W

    Driver pay in IL, chain doesn't pay hourly

    It never ceases to amaze me at all these discussions about paying well below minimum wage and having to make it up if tips don’t get there. There seems a real driver for many businesses to try and get to the lowest possible cost at the expense of the employee. I had two very sucessful stores...
  5. W

    Shop-owned delivery vehicles & nanny-cams....

    I do know people who have used the them and it does make drivers be a little more cautious however I’m sure if someone want to misbehave they’ll find a way to disable it!! You will need to check it regulalry to ensure it is being used properly and doesn’t get ‘accidentally’ knocked every shift...
  6. W

    Do you currently have a VIP text program?

    I used text messaging a LOT with my business and it was SUCH a useful tool. I had a similar approach to Patriot’s Pizza, i.e. texting following a customers 1st online order thanking them for business and mentioning that we’d like to send them offers (AND give the option to opt out - something...
  7. W

    Black Book

    I bought a copy of the black book and shipped it over to the UK (where I am), whilst some of it was a little ‘out of date’ imo even then there are some key elements that the book made me really focus on. Where it flyers or mailers or facebook or emails or whatever the theory is pretty much the...
  8. W

    Customer Complaint....

    I’d agree with a lot of what was said here with the following: Always check they did actually order - I’d think 2 or 3 out of every 10 complaints we’d get were from people who hadn’t even ordered they were just trying it on. If you can get the pizza back Its a fine balance between catching them...
  9. W

    Money counter

    Theres two issues here: I used coin sorter/counters in my stores, purchased from ebay - similar but not exactly the same as this one: http://www.ebay.com/itm/Cassida-C100-Commercial-Coin-Counter-Coin-Sorter-Counting-Sorting-Machine-/140558400052?hash=item20b9eefa34 Saved my managers loads of...
  10. W

    Well its been a long time....

    yep the figure is net of VAT.
  11. W

    Well its been a long time....

    I’m actually in the UK but the fundamentals are exactly the same. My stores were doing around £35k per week which is the equivalent of around $50k. BUT its not all about turnover!!! Its about profit!!!
  12. W

    Well its been a long time....

    Been quite a long time since I posted on TTT! I can see there are still a few long standing members on here I recognise! Been very busy running my stores (delco) so not so much time to check in here to be honest (and also go very very bored of Gregster - is you can remember!) Well after 10...
  13. W

    Is Facebook dying as an advertising tool?

    I have yet to find the perfect advertising media, I’ve tried them all, door to door leaflets, targeted mail, blanket mailings, box toppers, postcards, newspapers ads, news paper promotions, emails, texts, facebook, blogspot, google adwords etc etc. Each and everyone has its positives and...
  14. W

    TEXT MARKETING

    Not so sure texting without a specific opt in is a good idea. http://finance.yahoo.com/news/papa-john-s-faces–250-million-spam-lawsuit.html Whilst you may not have had a problem so far, once others see that there may be mileage in a lawsuit I bet a few more might be coming!!
  15. W

    White Onions destroyed my coolers! What about Red Onions?

    qcfmike: Notice that the language is called ‘English’ not ‘American’ so can I put you all down for an ESL course as well? :roll: :lol:
  16. W

    using an iPad in your store

    brad randall: Me too!! Cust:I’ve just got my order and the pizza is wrong Us: Well that’s the pizza you ordered, its come stright through from your online system Cust: Well you’re onlione system MUST be wrong :roll: Just like the customer who kept on complain that her pizza had jalapeano’s on...
  17. W

    20% Drop in Sales Since Dominos Came to Town

    Pakula's Pizza: so 100% Mozzarella is to Grande as Ketchup is to pizza sauce. Oh I’ve heard it all now. I think you’ve been drinking from the ‘grande cup’ waaaaaay too much now. Sure it may be a high quality cheese but if it were sooo good how come there are so many on this board who keep on...
  18. W

    Lock up your daughters - the British are coming (again!)

    Back from my trip! Thought I’d leave some feedback based on the suggestions! Krisy Kreme - bit disappointed really but never been a donut fan. Food overall ? think the pack of bacon I saw summed it up quite nicely ‘now with no added sugar’ - sugar in bacon?, its no wonder you guys are so ermh...
  19. W

    What are your busiest months and slowest months on average?

    without any marketing I’d suspect December is the busiest. Having said I market like crazy in January as so many people say its very quiet and for the last few years Jan/Feb have been very busy if not the busiest. Likewise summer is normally quiet for most places but with a little push it can...
  20. W

    Lock up your daughters - the British are coming (again!)

    qcfmike: gosh I didn’t know times where that hard that you’ve had to resort to muskets! You’d better appreciate my spending power whilst I’m over there then and bow to my every whim to gain my hard earned money. You can pick me up at the airport at around 4.30pm! Re Crown Jewels, to be honest...
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