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We had this happen a few months ago. It was one day and it was processed only after I called. (Figured it out during reconciliation) We had 122 transactions that day. Ended up 4 chargebacks total 200 plus dollars and had at least 30 calls. And if that wasn’t enough…zero reimbursement for tips...

Looking for a burner for a Vulcan 7018A1T oven. Part is no longer available. Any ideas on where to find an obsolete part? Part Number 404073-G3

Still talk about him now to hubby…odd What an inspiration he was. It was nice to see the pic as I scrolled down. I still fantasize about trying his dream one day…but then again he made it look easy. Kris

Years ago we closed for a week and went on vacation. We did not pay are employees and told them ahead of time. It was fine and not a big deal. Our customers are regulars and they were happy we took a vacation. As the years have gone on and since that day we have vowed to take a vacation every...

Piper…good for you…I get it that is for sure! Plan a much needed vacation ASAP! As for you Houston hang tough. The best piece of advice I got while trying to decide to close was…The heck with the cheese just let me out of the trap. LOL

We have used Taradel for the past 10+ years. They designed the menu (which is awesome) and at that time had free updates for life. (I think now it might be a few bucks extra) Anyway, nothing but good things to say about them. Chris is a regular poster around here and if you call they are usually...

For us it seemed like a grand idea. How easy just duplicate what we already had going. Seems easy enough… We operated a 2nd store for about four years. Our original store at that time had been open 12 years. We thought it was a good idea because we were running things great at the original...

Yes I realize that is how they make their dough…to me that is not fresh dough. I read an article and someone from Pizza Hut said in response (paraphrased) I would rather have frozen dough shipped twice a week rather than raw dough being shipped twice a week. To me it would be like saying our...

We don’t make these at the restaurant but eat them at least 3 nights a week at home. Take a tortilla and put whipped cream cheese on it cook then add beef, pico, lettuce. YUM Sometimes I will mix taco seasoning in with the cream cheese.

Toooooo funny hubby and I just had a conversation about this. I suggest a 5 gallon pepcini bucket instead of 4 gallon case…He said yeah is the yield the same per gallon? I thought he was nuts…looks like I owe him an apology. LOL Thanks for the post…still learning after all these years!

I agree- the defination of a good manager is : Not being better than your staff but training your staff to be better than you. Find a good employee and you can create an oven master We have better luck finding people when we are patient. We ask other employees if they know someone and would...

So I keep seeing commercials for the “fresh” handmade dough dominoes has rolled out. Last week, the local dominoes set up a huge thing outside and gave free slices of the new fresh dough. I was going to post on Facebook Fresh Dough??? How can they make fresh dough without a mixer? (maybe even a...

Don’t underestimate your repeat business…everyone should be on the look out for these people. Might be some great PR if you actually are patient enough to find them…even if they just tell a hundred or so people…LOL. Think about yourself…how awesome would it be if you lost 300 bucks and someone...

And to answer your question…how do you get it down 20% I would imagine you will not switch your GM to hourly. So use it to your benefit. A GM’s responsibility is to make labor…but so it yours. So the two of you need to be there actively working until you do what you are getting paid for…making...

I agree with Bodge… Are you including your pay in your labor percent? If you aren’t going to include her wages then lower the percent. (I DO NOT think this is the way to go.) I would definately with out a doubt include manager pay in labor percent. At this point, I think you should keep all...

No disappointment here! Happy ya’ll are busy. You bring alot to this forum and it is very much appreiciated! Kris

yikes

We have owned our place for almost 19 years. Like you we are very laid back. Being a small mom and pop shop we have, over the years, become very “invested” in our employees. The first several years we would often “lend” money to employees. Yeah…that doesn’t work out. I am still owed several...

Ya gotta watch them when you are getting cheese. Often times I will make a run to depot cuz of a busy weekend…I will see the cheese price and get all worked up cuz my rep is ripping me off only to find out when I check out the price is higher and after questioning its because they have not had a...

I use a deck oven but I knew what you meant. When explaining to a customer I refer to my deck as…we cook our pizzas on stones. I have seen a few brick ovens and would love to get my pie in one…but taste delicious in the deck 🙂 Sadly we have had the deck oven for almost 18 years and they are on...