So I guess “inedible” was a bit of an exageration.
I had a similar experience… he left with “I’ll never be back here again and blah, blah, blah…”
I replied “Yes, you will”
Sure enough- next week… there he is… he looks at me and says “You just shut-up”
Correct.
People are jerks. Period. Not all, but many.
Having said that- do what you are doing.
When somebody complains- and gets their “fame” by venting publicly- and you apologize and offer to make it right & they turn it down, “don’t want anything”, etc… two things happen; You look good, and...
Enough for the business for 6 months and the expectation that you won’t take a check for up to a year.
Tweak that however you want depending on sales, cash flow, profits, expenses, etc.
Under-capitalization is, indeed, the downfall for many.
Agreed re your first point but… still confused on the legalities.
You will see (or they might have added) “Hot-N-Ready is a registered TM of Little Caesars” and such so not sure if that makes it ok or not?
Your second take is good- equally as effective yet skirts the issue.
There are several things you can NOT say:
PIZZA PIZZA
HOT-N-READY
DOUBLE DOUBLE
etc
Just going from memory but we (Domino’s) got in trouble.
By the same token, they’ll get a letter and they’ll stop.
And they will have already run the ad…
Like the punch card idea. Thought about it- and it was suggested- early on.
Quite frankly, I hoped to not have to, if that makes any sense… not being arrogant… just figured I’d do a bit better.
But you are right- you have to know and embrace who your customers are.
Early on- before DP became the...
Not to beat this to death but… lady comes in yesterday and says “Do you have any lunch deals?” And I think to myself “…other than the $2 (18”) cheese pie slices?" I even carry cans of soda so I can sell a drink for a buck! Really trying to have some great pizza, but also have a place for an...
Agree w/ you guys- appreciate the replies.
I did the same, really- where do I need to be price-wise where I am comfortable and reasonable.
After my 32 years w/ Domino’s I was so tired of bottom-feeders, counting pepperoni, using the cheapest crap that they would drop off at the store and having...
