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Hi Roy, Your costs for in-house delivery would be different, but this calculator by Jordan Thaler at Reforming Retail for estimating the ROI of 3rd party delivery may give you a starting point: https://whatsbusy.com/page-3rd-party-calculator-1.html One caution, though: this calculator seems to...

Hi, everyone. Where to start… The problem described in this thread is with a particular Windows Update that in certain Windows 7 configurations, conflicts with either the Windows Media Player Network Sharing Service or certain security hasp drivers, or both. (Here’s a bit more history on the...

I’ve never seen a situation like this with OS updates in 15 years, that’s for sure. They’ve pulled together all the known threads and found resolutions that seem to be working consistently. If you have a minute, could you PM or email (jwiebe@…) me a quick update after your next set of updates...

Johnwithj, In the past two days, we’ve seen a few more of these now on Win 7 stations with certain printers. If you contact support, they will help to get your locations all running correctly. David: If your managers can make a few minutes for a call this weekend, support will resolve the driver...

Johnwithj, I’m sorry you’ve been dealing with this. Although some recent Windows Updates are behind this issue, for security reasons, we never recommend disabling automatic updates. Please call Support today to fix this and prevent it from happening again. The Windows Updates released over the...

Hey Tom, your segment came out great! If you haven’t already, be sure to share the link with your local media outlets. You could spin it into a press release, or just a quick email to the local papers and networks. Preface it with a couple lines on the family connection, tell them how excited...

As long as they meet our minimum specs, sure. If you want to PM me your contact info, I can put one of our product reps in touch to do a hardware review for you. Thanks, Joe.

Hi, Joe. Yes, depending on the age of the equipment, you may well be able to reuse the POS stations, along with printers, cash drawers, etc. We can also connect all your third-party ordering sites, help you with your own branded site if you like, and manage your delivery service. We would do a...

Delayed reaction…sorry I missed your reply, David. That makes sense to me. I’ll run your setup by a few people here and see what they recommend. Jennifer

Hi Steve. Yes, the streets database is for address verification—to speed up order entry (with autofill) and help keep your customer data clean, especially if you use it for mailing. The data is from GDS, and you can find it in the store on our Customer Support site. If you’re looking to save a...

I like the video splitter idea. Although with your volume, David, you may want to consider another bump station further down the line (or at any individual prep/make areas), as well as an expeditor screen. You can also set up a make line display to show all toppings if you like—to avoid...

Almost missed my name there, Tom. Thanks for the positive comment. I hear you: nobody likes recurring fees, but when you need support, you need it. You know your own situation, but we review call history and upgrade costs with customers all the time. Most find they save by subscribing (more than...

Sure. Instead of just a gift card, it’s a private label gift, rewards, and mobile payment card/app in one. Here is an intro package from Vantiv.

Hi, Steve. When you look at converting over your gift cards, ask about StoreCard: gift + rewards + mobile payments to build order frequency.

Hey Tom, if you use automatic quoted times, the system predicts quoted times based on current kitchen load, OTD and on-the-road times, etc. Check your settings under Order Types. A manager can also override the automatic times temporarily if a bus rolls up or a driver goes home sick. And if...

That’s so hard to plan for! What will help most is to keep building up a regular clientele. If your team is focused on making a great first impression, and you have incentives in place to attract a second a third visit, it’ll happen over time. Also take a few minutes each week to look at your...

Wow. Congrats on a huge night, David. Is one of your other locations close enough to be able to pick up some of the overflow from the store that’s getting slammed?

Since you already have a craft beer crowd, have you looked at featuring craft distilleries? I don’t know anything about this company, but liked their approach: https://eightoaksdistillers.com/recipes/. “Crafted cocktails using small-batch liquors”?

For sure. And from the testing we’ve done with promo offers for restaurants, I’d add that aggressively promoting combos (especially specialty combos) will increase average ticket size and overall sales even more. Customers feel they are getting great value on a great meal, and your cost of sales...

Hey Steve, It can take a while. 10-20% is not bad, but you’re right that some shops are doing 50-60%+ of sales online—and I believe they’re winning customers away from competitors who either don’t have an online ordering site, have a poor one, or don’t do enough to promote it. In some cities...