First of all don’t ever let your employees RUN You! Its your business, you sign the checks, if they are not happy, show them the door.
A Driver in one of my stores learns to do everything, from standard prep, product production, order-taking, dish-washing, Dining room pick-up, window cleaning, and restroom maintenance. Drivers are important, but they are also a dime a dozen usually, especially if they are making $100 a night.
The best way to increase your business, is buy putting out consistent product, and servicing your customers very well, that means delivering complete orders(not forgetting elements of the delivery), and delivering them the order faster than the other guys.
Sometime in the future, you might do a little experiment, on your night off order pizza to your home from all your competition, order at about the same time, middle of rush, and make sure you time the orders, and listen closely to how your competition treats you on the phone, take notes, do they offer you any specials, do they thank you! do they give you an accurate estimation of time to delivery. What is your perception of the Phone person are they well trained, are they very knowledgeable, or do they sound like they don’t have a clue. When the driver shows up, is he/she courteous, check appearance (is there uniform clean, and neat, or are they all slobbed out), does the driver, have correct change or does he play the “no spare change game.” Does the driver have his stereo blaring, or does he smell like smoke, does he smile, or try to build a repoir. Perception is huge! And so very important.
Product, Service, and Image. P.S.I! when I worked at Domino’s Pizza this was constantly drilled into our heads.
Strive to be better than the competition, don’t worry about your drivers. The best way to get a driver to do what you ask is to put a help wanted “Delivery Driver” sign in the window, and Boxtop Help Wanted too. This usually lights a fire under them, as they realize that you might be considering replacing them.
Hire that new driver, or two and make sure you identify what you expect from them in the beginning before you hire them.
I would say to them beyond your delivery driving responsibilities you will be responsible for this:
- Sweeping, and Mopping.
- Windows, Blinds, and Window Sills.
- Maintaining the Pop Machine Stock, rotation, and Cleanliness
- Order Taking.
- Order Making.
- Bussing Dishes from the Dining Room.
- Delivering products to customers in the dining room.
- etc. etc. etc. “and anything else I ask you to do!!!”