I have a situation and I would love some input on this situation.
We’ve been is business about a year, and trying all the different marketing techniques have all been trial and error. One of the ways that we tried was coupons in the blue envelopes and coupons in its competitor m$ failer. I’m sure you can figure out who they are, i don’t want to use real names.
I had problems with both places, I’m easygoing, i just expect people to their jobs as well. the blue ones, just ran the same coupons 4 months in a row when they were suppose to change after 2. Regardless, I didn’t get many coupons off that anyways.
The m$ failer had messed up a print where i was suppose to have a coupon, buy 1 pizza, get the other half off, instead, he did buy one get one. So, I was told I had a credit, buy a region, get a region for free. I only do one time prints to see how they work. So I took advantage of it, got my proof back, it looked great sent it back. Coupons come out, one of the coupons is not what i proofed. Second, we were tight, I threw it on a credit card to get some miles back and instead of a $300 charge on my credit card, I now have a $1725 charge in 3 seperate charges. The owner of m$ failer says that the credit card company he uses made a mistake. In my own records it showed 3 seperate charges from the owner’s accouunt, I don’t believe there was a mistake. So, he apologizes and tells me that he’ll send me a check when the credit card company reimburses him, in a weeks or so. I agree and get a check a week later for $1125. I immediately call to find out why it’s short and he says he’s waiting on a credit from the head office for the extra month and misprint on the coupons.
So, after waiting a couple weeks, I email the owner again. I’m never very happy when someone steals this amount of money from me, and even more when they make up excuses not to give it back. he sent me thes emails yesterday:
“I sent you a check for over $1,000 and I have also submitted a request for credit from corp. for printing error. What more do you want from me?”
my response, mind you, I’m alot frusterated after dealing with it for a month:
the break down…$1725 charged on my account
$1125 paid back…
$300 paid for august…which ok
$300 paid for September which i did not authorize
how hard is this to figure out? you owe me $300. plus a credit.
why are you being disrespectful to me when i did nothing wrong, the mistake was on your end. once i’m paid back, you will never hear from me again, it’s that simple.
and now his final response:
Maybe you don’t understand. I was not planning on running your ad in September without your final approval on your proof. You didn’t run your ad consecutively which forfeited your free zone. All that is forthcoming is your print credit which will be in the mail to you as soon as I receive it from corporate.
and now mine:
maybe you don’t understand…there was no discussions on any of this stuff. i had made it clear i only wanted 1 month, buy one region get one region and that was what you told me.
you NEVER discussed the fact that i forfeited anything. the free zone was from another screw up. September was never discussed, and everytime we have this conversation, you seem to pull something out as a reason not to pay for your screw ups.
you told me on the phone a couple of weeks ago you would send me a check for the rest, now where is it?
Like I said, I am at my wits end, I’m not a big place and I can’t afford to lose $300 every time I turn around. I expect people to follow through on what they say. Any advice would be greatly appreciated…thanks