I appreciate all the insight you all bring and would like your opinion…
Am I ridiculous?
We have had a manager for the past year. He was hired from within so he had no manager experience. We have been training, training and training. Most things he picks up pretty quick. Sales and customer serivice are pretty good.
We opened a new store and he has “taken” charge of the 1st. We have a day assistant who does fine. He is training an assistant for his shift…nights.
Our system is set up to hopefully help all of us succeed. We have clean up lists. (Each Shift and weekly) Check in list for him to help everyone get prepared. Any and all expectations are on the lists. (Clean up and daily sales paperwork)
We have had to depend on him to keep things up to par while we focus on the new store. When I go in to get paperwork, deal with some issues there is ALWAYS something left undone.
Over the past year I have been trying to get him to use the lists. Just doesn’t happen. I tell him if you go by the lists there will absolutely nothing for me to complain about. On monday I went in an the store was filthy. Spent an hour cleaning the maketable (which hadn’t been thouroughly cleaned in weeks when it should be cleaned everday and totally cleaned once a week. I re mopped and some other stuff.
Needless to say I was ticked. We had a meeting this past Wed and I told him it is mandatory to physically take the list and walk around and check everything. He agreed. We have meetings appx every three weeks and the clean up is always one of the topics.
Went in this morning…store was pretty well clean but walked by the cook list and it was not filled out by cooks. Went to drivers station, not filled out and the wait was 1/2 filled out. Most things were done but didn’t use the list. Little things like trash bags in bathroom etc. were forgotten. Not a big deal in the scheme of things but I think I am more disappointed that here is is 2 days later and he is not following the goal set out on Wed which is to use the lists. Some sales paperwork wasn’t done.
When I called him he said, I did check everyone out… I said the lists weren’t even filled out. I explained literally for the hundreth time the reason we use the lists so nothing is forgotten. He said ok.
My husband keeps reminding me, we all have those days. We get busy and forgetful. But I just think it is ridiculous… Especially since he is training a new assistant. I have even told him have the employees check each other out. Nothing is working.
Am I being ridiculous? What would you all do? Lighten up and go about life or keep plugging away and tell him to get it or go?