Yes, Point of Success does box labeling. I don’t use it, but it supports it.
I’m very, very happy with Point of Success. It has every feature I can think of that I’d possibly need, the report writer being included is extremely valuable, the support is great… the price is obviously phenomenal.
I always read that you have to be tech savvy to use Point of Success but I don’t believe that’s the case. If you’re not tech savvy, have a local company put together your network, put together your menu and let it run. Get a service contract from Point of Success and they’ll help you fix any issues you have (which I would like to point out have been ZERO for me in 5 years of running the software.)
If you are tech savvy, however, the openness of Point of Success can be a wonderland. From the basics of report writing to accessing the back end via ODBC - the possibilities are endless. I’m pretty sure I’m now running the most customized installation of Point of Success anywhere; it’s mind boggling what can be done with it.
However - and this could be a big however - I have not launched online ordering because I found Big Holler to be one of the worst companies I have ever had the misfortune of dealing with. I explained to them how I needed things set up, they told me to change my system (my menu structure). Changing my menu structure was not an option as I would have also had to completely re-do my inventory system, and it also would have made report comparisons from previous years impossible.
When I logged onto the Big Holler online portal I figured out how to do exactly what I wanted to do in about 10 minutes. It wasn’t that it was impossible, it was that THEY didn’t want to set it up that way. I wasn’t about to do all of the work myself after paying them a $150 “setup fee”. Stacy was one of the rudest people I’ve ever dealt with, period, let alone as a customer.
She also told me that they had never encountered a menu set up like mine. After doing some searching on PMQ and with other operators, I found that to not be the case. I found posts going back 5 years that mentioned the exact same problem, and they were also rebuffed by Big Holler. We all have the same problem because most of us set up our menu the way POS recommends - which is the best way to do it I might add.
I know you’re checked in on this thread Jeff, so I’d like to say I would be thrilled if you guys decided to release the XML schema for the ordering engine so we could build our own online ordering sites. It’s easy to get anyway, I suppose, but I wouldn’t act on something like that if it isn’t “official”. I assume the schema belongs to Big Holler though, so I don’t even know if that’s possible.