Integraoligist
New member
Want to know how all of you deal with customers in these situations.
Situation 1: Order is placed at 7:45, picked up at 8:01… Calls back 9:10 saying the pizza is BURNT. Now I saw the pizza myself and know 100% it’s not burnt, and wonder why an hour later are you get it, you’ll call back saying it’s burnt?
Situation 2: You get a call after a delivery from a guy saying he can’t chew the pizza with his false teeth (note I promote everything as a thin and crispy crust), then decided a few minutes later that it’s burnt and wants a full refund…
On another note, when something goes wrong that may actually be feasible, do you give full cash refunds or store credit? And why?
Thanks all!
Situation 1: Order is placed at 7:45, picked up at 8:01… Calls back 9:10 saying the pizza is BURNT. Now I saw the pizza myself and know 100% it’s not burnt, and wonder why an hour later are you get it, you’ll call back saying it’s burnt?
Situation 2: You get a call after a delivery from a guy saying he can’t chew the pizza with his false teeth (note I promote everything as a thin and crispy crust), then decided a few minutes later that it’s burnt and wants a full refund…
On another note, when something goes wrong that may actually be feasible, do you give full cash refunds or store credit? And why?
Thanks all!
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