Dough is soggy and watery

I received a different complaint today that dough is too soggy its like somreone put loads of water in it
I tried but couldn’t find the reason behind

I s anyone had this issue before i

“Loads of water” is way different than the crust didn’t stay crisp after transport. What kind of pizza (styleL NY, Chicago, Detroit Deep Dish) and what were the toppings? How is it packaged for delivery, and how long did the delivery take?