How to handle if any foreign substance come up in food.
Even we know it doesn’t belong to us.
You should report it to your liability insurer…
Define foreign substance. There is a big difference between finding a hair, a piece of plastic from a wrapper and metal slivers from a damaged equipment. The first two I would replace the food the third I would be much more concerned.
So in ghe case of foreign substance do you give full refund if its 5–10 pizzas or remake them all
I would likely refund as well as remake if I could do so while insuring no “foreign substance”.