i am throwing this out there, since everyone here always has great input and I am in a mental debate with myself and am having issues deciding. I own two stores that are located about 15 minutes apart.
One store is busy, about 12-15k per week and my manager there is VERy sales oriented. He can talk to any customer and people love him. I can also send him out to all the businesses and hotels in the area and generally get a positive response from his visits. On the flip side of this, he is not the best operationally. He does a good job, but sometimes just does things that leave me scratching my head. I’ve tried talking to him about things and yelling at him, pointing things out, etc…yet we still cant seem to get on the same page. Of course, I maybe a little picky on some things as I am more operations based and expect the store to always be organized, very clean and fully stocked…but I am sure all owners always expect this.
My other store is much slower $6-7k, but more residential based. The manager there is amazing operationally. He is almost more dedicated to the success of the store than me. He watches labor and food costs like a hawk, ALWAYS sends people home as soon as he can, ALWAYS keeps the store stocked, organized and clean. If there is a break in the action he is cleaning up everything just like they just opened. He is not the most sales oriented person. He is good with customers and they like him, but he isnt someone I can send out to businesses or hotels really.
I am contemplating doing a sort of manager exchange between the two stores for a trial period of time. I would like to get the sales oriented guy going 2-3 days a week at the other store visiting businesses and talking to customers and I would like to get my operations manager at the other store to try and get things cleaned up and get the crew under control.
I am in the stores everyweek 5 to 6 days per week, but am finding it difficult to fix my problems. Any thoughts would be much appreciated. THANKS!