So I’ve voiced my opinion on GrubHub a few times in this forum. I just ran into another issue. I reconcile my accounts monthly. When I was doing last month I noticed that one of my GrubHub deposits had a $17.31 refund on it. When I called to inquire about the refund the gentleman looked into the notes and said that customer complained about not getting a sauce for their tender combo, not getting a sauce with there mozz sticks and not getting another side of sauce that they ordered. The customer did this on GrubHub’s automated website and because the website can’t differentiate the difference between just the sauce and the item it refunded the total price of the two items and the extra side of sauce to the customer. GrubHub no longer calls you to ask about any issues customers have and how you would like to handle it. They automatically issue refunds without calling the restaurant. Now the GrubHub representative realized this was not fair and credited me back the refund. I just wonder how many other restaurants this is happening to and how many customers know about this glitch in their system and are taking advantage of it.
If you’ve followed my other posts on GrubHub, I’m down to about 9-15 orders per week compared to around 30 from the same week last year and sales have never dropped only increased!