operations manual

what should an operations manual consist of, how specific do I need to get with it, any other tips would be great, thanks

It can never be specific enough!
Every detail should be covered right down to how to hang up a mop.
THe best way to write one is to never stop writing it, keep it in a word file and write down some each day.

Download the driver handbook. Its pretty good.
http://www.correllconcepts.com/

Russ