We are 4 locations QSR pizza looking for our first POS ever. Yes, ever. After a couple months of chatting with over 12 POS providers, we are down to 4 solutions in the final eval. They all check the boxes on the key fundamentals… caller ID, pizza ordering, inventory, remote access, coupons, time cards, basic reporting, online ordering, etc. However the following have been hard to get a good feeling in the following for which we think are crucial. Would also love to hear if some of you think that some of the criteria is moot… like using ETA POS algorithms are great, but it shouldn’t be that big of deal…
1.)Delivery Management: The fact of the matter is we have drivers spending too much time fidgeting around with who is going where when things get busy. We also can use their downtime doing side jobs in the store.
Ability to aide our business in identifying delivery assignments (who goes where)
Ability to aide delivery drivers on multi location routes (map routes)
Ability to incentivize production/efficiency in their jobs (light a fire under them on doing a decent job)
2.)Ordering ETAs: Many of our stores have been in place for 30+ years (difficult to redesign) and our demand can fluctuate tremendously in peak season/days… sometimes up to 1.75 hours
Ability to manually override ETAs from POS should s#$@ happen
Ability to consider current order volume, distance to delivery if delivered or pickup, etc.
Ability to make it obvious for a 16 year old to find an ETA and mention to customer
3.)Customer Loyalty & Marketing: We aren’t looking for the world in functionality, just a strong foundation on the basics
Ability to have full circle customer experience whether in store or ordering online. i.e. Access their points or account by phone, in person, online.
Ability to segment lists with basic criteria… i.e. last order was great than 6 months ago, or have ordered >5 times before.
Somewhat easy ability to mass email lists… whether it’s easy export, or hopefully easy basic email within remote admin interface
4.)Customer Profile Access: Saving time on phone is big reason. TouchBistro was so brutal at this we couldnt even continue the initial chat.
Ability to reference their profile quickly. i.e. by phone number or name
[*]Big plus for repeating a previous order as we have some fiercely loyal customers.
Thanks a ton for any input at any length!