Have been a Firefly user for about three years now . . .
#6 is a cool feature but I honestly haven’t used it too much. It is a nice option to have, however, if one of your stations goes down. If you in the office its convenient to take phone orders while working on office work – takes a load off the staff.
Reports – has them but you have to export the data to Excel to really make use of many of them. i.e. Want to know your top 25 customers? You can do a report showing all your customers who have ordered over a certain dollar amount but the list will not come up in any order. You first have to export it to Excel and do a sort by highest dollar amount. Easy to do but extra steps . . .
Mailing Lists – Its a pain to print these out because there is no way to print out all the addresses in your system. You have to export all the addresses to Excel one zip at a time, combine them into one Excel document and then you can print them (which I do from Word). Tedious task to do every month.
Stability wise – never had it go down (that I can remember anyway).
Tech support has always been pretty responsive.
Have not tried gift cards but looked into the loyalty program and found that it is not complete (not as advertised or in docs). Loyalty seems to be pretty useless.
Tried to use it for texts (as advertised) but tech could not get it to work.
Remote access is a breeze. PCAnywhere and other like options are a pain imo. All you do is open your browser to access Firefly. No different than going to any website.
Its supposed to be able to handle customer accounts. I tried to use part of that feature to track credits due customers for our mistakes but the feature appears to be missing. Maybe it does handle accounts??? Verify!
All in all its been a good experience (which isn’t hard to accomplish when coming from Aloha). Had someone warn me before purchasing that the system isn’t quite complete. And, it appears that is the case because the documentation refers to things that do not exist. Sometimes programming things doesn’t work, but I find workarounds . . .
Obviously I have not tried every POS but it seems they all are incomplete to some point but maybe has an example of one otherwise. If this is your first time into purchasing a POS the decision will be more difficult without practical experience from other systems. My STRONG advice would be to actually go through each procedure that is important to you. Have it demonstrated – don’t take any company’s word for it. Absolute best advice.
Would be happy to answer any specific questions you may have . . .
Speedline and Revention were my runner ups.