Pros/cons drive thru window

We are taking over a bank that has an existing drive thru and we are trying to work it into our operation. Anyone have any experience, good or bad…

I’m interested in this too.

Both of my shops have a drive thru window. Nothing wrong with them. Customers love to use them - as long as they know about it. AC (after Covid) use has skyrocketed since we closed our lobby for a period of time. Make sure you have a good notification system. Either a motion sensor of possibly a doorbell they can ring when they pull up. A video camera on it w/ a monitor somewhere in the store is good so that you can see if someone is there and the tone did not go off. If the drive thru is convenient to the rest of the store it is a plus. If it’s far out of the way I am sure it would almost take more time to serve a customer - get their name & money, then run to get the food, then run back to give it to them.

We have one that was a former bank as well and it has been great!

No real downside for us, as it accounts for 30-40 percent of our pickups and speeds the process along.

Picture is before opening last October.