Speedline monday morning surprise!

Are any of you Speedline users experiencing this? Every Monday morning we wake up to all of our Systems being off line (6 stores almost 30 CPU’s down) This happens after Windows update downloads overnight on Sunday. To resolve it, we have to run our manager around to each store and manually get the units back online before the stores open. Additionally, our systems are randomly going down mid-day with-out notice and several printers have randomly gone off line as well. This has been going on now for 7 weeks and we have heard a new excuses and solutions that fail to resolve the problem each week from Speedline. Since Speedline is blaming this on Windows Update, are any of you experiencing this that don’t run with Speedline? This is getting really old fast, and I’m frankly tired of the BS excuses.

Best option I can recommend as a workaround for this issue, is to disable the windows update service. If you block the windows from updating then your problems will be solved until a major update would be required. In which case you would have to manually enable the update service and install the updates.

See below for more information on how to disable windows updates:

[SIZE=5]Turn off Windows Updates in Windows 10[/SIZE]
You can do this by disabling the Windows Update Service. Via Control Panel > Administrative Tools, you can access Windows Services Manager. In the Services window, scroll down to Windows Update and turn off the Service. To turn it off, right-click on the process, click on Properties and select Disabled. That will take care of Windows Updates not being installed on your machine.


But since Windows is a Service now onwards, you have to keep your computer updated. To be able to install the next set of features or a newer build, you will require the earlier updates to be installed. That’s why if you use the above workaround, you will have to go to the Windows Services Manager and turn it on once in a while to download and update your copy of Windows.

After you turn on the Windows Update Service, when you open Windows Update in PC Settings, you will see a message that updates were not installed because the computer was stopped. You will have to click on Retry so that all the available updates are downloaded and installed. This may take two or three “Check for Updates” tries. You will have to keep on clicking “Check for updates” until it says your computer is up to date. Then you can go back and turn off the Windows Update service until next time you feel you are free enough to spend time updating your copy of Windows 10.

If your version of Windows 10 has Group Policy, you can also change some settings using the Group Policy Editor. Run gpedit and navigate to the following policy setting:

Computer Configuration > Administrative Templates > Windows Components > Windows Update.
On the right-side, double-click on Configure Automatic Updates and change its settings to suit your requirements.

We do not recommend that you disable automatic Windows Update in Windows 10. If your computer is fine with downloads in the background and doesn’t affect your work, it is not advisable to do it. But if you face slowdown of computer due to updates downloading and installing in the background, the above tip to turn off Windows updates in Windows 10 will be of some help.

I hope this will help you resolve your current issue.
Good luck :slight_smile:

I would have to see your setup, but if you are running win10 machines as Steve pointed out that is the problem not speedline. I absolutely refuse to allow win10 in my store.

And to further push the point against win10, this isn’t the only time they have broken working machines when they push a “required” update.

Johnwithj, I’m sorry you’ve been dealing with this. Although some recent Windows Updates are behind this issue, for security reasons, we never recommend disabling automatic updates.

Please call Support today to fix this and prevent it from happening again.

The Windows Updates released over the past several weeks have caused conflicts for some users with several very specific configurations. And unfortunately, as you experienced, for some, the initial resolution worked only until the next set of updates ran. Microsoft released more detail this week on the specific conflicts, and our support team now has a resolution to stop this from recurring. Please watch for a support advisory later today with more information.


This is only happening to our Windows 7 units. As mentioned above, several of our printers are randomly disconnecting from the network, happened at 3 stores over the last couple days taking hours of my managers time. Tech supports default reason is that we have a bad network switch, really all of a sudden all of our network switches are going bad? obviously not the case. Ironically they are able to reconnect the printers. Speedline has been a rock solid system for us over the past 20 years, but I’m not confident that they have a grip on this problem.

Their fix from a couple of weeks ago repaired about half of my stations. Still have about 15 stations in reboot loop every Monday morning. They sent out an email yesterday there are some new fixes but its a call in thing and we have not had time to call in. On a positive note, our Monday morning managers have gotten very adept at un-installing the updates.

Johnwithj, In the past two days, we’ve seen a few more of these now on Win 7 stations with certain printers. If you contact support, they will help to get your locations all running correctly. David: If your managers can make a few minutes for a call this weekend, support will resolve the driver conflict that is causing the Windows Updates restart problem on your remaining stations.

Jennifer, I feel for everyone at Speedline especially the techs that have to deal with this in the trenches and i’m sure it’s driving the engineers totally nuts since it’s a Windows issue that seems to be a moving target, so we’ll just keep our fingers crossed and hope for the best on Monday morn.

Our Windows 7 (primary station) was doing exactly what you’re saying. It was frustrating but our hardware was ready to be replaced so we purchased new terminals and had windows 10 IOT preconfigured on it. As far as this restarting issue, we haven’t had it since we made the hardware/software swap. You may want to consider upgrading to windows 10 IOT. Feel free to PM me if you’d like


Sent from my Pixel 2 using Tapatalk

I’ve never seen a situation like this with OS updates in 15 years, that’s for sure. They’ve pulled together all the known threads and found resolutions that seem to be working consistently. If you have a minute, could you PM or email (jwiebe@…) me a quick update after your next set of updates, or give me a quick call so I can confirm with you? Thanks much.

yup im in this boat too…first the fix was with the media player that didn’t work, then they had me uninstall and reinstall some background program with command prompts (reminded me of the good old days before windows and I wanted to play Astro Grover on the family PC) but that didn’t work ether. luckily I am only running one unit with windows 7 so i just come in 15 minutes early on mondays to clean up the mess. I’ll prob call the help desk to see if they can fix it up later this week.

Just out of curiosity what version of Win7 are you running ? and is it running in admin mode or regular user mode (i run win7 on all my machines and i have not had any of these issues) ?

Not to Hijack, but does anybody know what the actual fix is? We are with Revention and get the reboots on Monday morning after Windows update. Its not pour main station so we don’t lose printers. Revention’s solution is to turn off Windows updates completely which isn’t really a solution. I heard some mention of it being a sentinel hasp driver issue but nobody could confirm.

In simple words for all:
Windows Updates overwrites windows files, registry entries, many .dll files and even changes the windows version and other information included in the “Windows Profile” which sometimes can cause programs that are activated based on the current information of windows profile to be deactivated since the profile has been changed with the update.
Therefore it requires a reactivation in most cases to register the new information.

This is not an issue caused by any software application but by windows update service. Best workaround solution is to turn off windows update service and manually update your systems when an update is required.
[Even if there is no direct solution/fix for this issue, I’m sure the support teams are working hard to find a solution to resolve it, but it might take a while.]

Since most POS software applications are activated not just by registering a license number but by registering various computer information of the machine is being installed/used on, every time the windows update is changing that information, this issue most likely will continue to happen.

My post above describes how to turn off the windows update service. Even though its for windows 10, you can turn them off using the same steps for windows 7.
Windows 7 users: Unfortunately, all good things come to an end and Windows 7 are no different. They have an expiration date of 2020 and will no longer be supported by Microsoft. So you better plan of starting the transition to a newer version slowly to avoid any surprises…

Hi, everyone. Where to start…

The problem described in this thread is with a particular Windows Update that in certain Windows 7 configurations, conflicts with either the Windows Media Player Network Sharing Service or certain security hasp drivers, or both. (Here’s a bit more history on the Microsoft knowledge base about this issue.)

When it runs into these conflicts, the update fails, which may leave the computer in a loop of continuous restarts. If you roll back the update to get on with your day, the same thing happens again the next week. And as a side effect, even if the update is unsuccessful, it may reset the network adapter, potentially causing printers to drop off the network.

Microsoft releases Windows Updates all the time, usually without problems. But occasionally, one can cause issues. This one has been difficult to troubleshoot because there were multiple conflicts that only affect certain configurations—and the changes were rolled into multiple Updates before the engineers were able to trace the mix of issues back to the source.

For SpeedLine users: there is a resolution. If you haven’t called in, or if you called earlier, and the steps the tech took at the time didn’t fix all your stations, please email Support to schedule a time for us to install the updates. (If you want to do it yourself, check the Support Advisory forum or Knowledge Base on our support site for the steps.) Once this is done on each of your Win7 stations, Windows Updates work as normal going forward.

MrHowie: I can’t say whether your system uses the same components, but if you want to PM me, I’ll send you some steps to try to resolve the problems you’re having. You’re right— turning off Windows Updates only postpones the problem and could depending on the update, could open you up to security risks.

While conflicts can happen with any OS or version, Steve has a point that Windows 7’s extended support will end in Jan 2020. It never hurts to plan for future upgrades. If you haven’t already, check your Windows 7 stations to see whether they may still be eligible for a free Windows 10 upgrade. If you downgraded to Windows 7 back when Microsoft started doing automatic Win10 upgrades, you might be eligible. Here’s how to check.

To our customers: we can’t tell you how much we appreciate your patience as we’ve worked to find a consistent solution. If you’ve been rolling back updates on one or more of your stations, please email Support to schedule a time to eliminate the conflicts and push the updates through.