what am I looking for?

I want something that if you call my shop it says press one for the daily specials press two to hear a list of our menu items press three to speak to a customer service rep.

Auto-attendant.
http://en.wikipedia.org/wiki/Automated_attendant

I’ve heard them referred to as IVRs as well.

My POS has one integrated with the system. It really is great because it boosts ticket averages.

Tonight 8 calls out of 50 took the special.

Get it, It will increase sales.