I would have never thought to do this, so I’m sharing it with you because our store recently fired an assistant manager for doing this.
We have a POS system, and if someone cancels an order, you can cancel it in the POS.
What he would do was look at the system and find the highest order for the day most of the time, and then void it out, and then remove the money from the till and say they had cancelled their order, and pocketed the money.
Of course, it showed up a lot slower through our normal inventory (being mistakes and stuff are voided as food loss) than it did in cash because if the order didn’t exist in the POS, then it wouldn’t make the till short if you took the money.
What got him in the long run was greed…he started doing that to delivery orders being our inside orders have slumped so badly, and when drivers would say ‘yeah, I took this order’, he got busted.
Anyway, a heads up in this desperate economy to maybe make documentation of your voided orders a little more important to your management or those who can void orders in your POS systems.
We have a POS system, and if someone cancels an order, you can cancel it in the POS.
What he would do was look at the system and find the highest order for the day most of the time, and then void it out, and then remove the money from the till and say they had cancelled their order, and pocketed the money.
Of course, it showed up a lot slower through our normal inventory (being mistakes and stuff are voided as food loss) than it did in cash because if the order didn’t exist in the POS, then it wouldn’t make the till short if you took the money.
What got him in the long run was greed…he started doing that to delivery orders being our inside orders have slumped so badly, and when drivers would say ‘yeah, I took this order’, he got busted.
Anyway, a heads up in this desperate economy to maybe make documentation of your voided orders a little more important to your management or those who can void orders in your POS systems.
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