I’ve never had a situation quite like this… any insight would be great… not that I expect to have it happen again any time soon, its only happened this one time in the 5+ years we’ve been open.
As posted on my FB page…
Customer:
Absolute disappointment for our fathers day dinner. We were the first and only ones in the restaurant at the time. We ordered Asian and my kids ordered pizza as well as my father. In total 7 dinners. As the meals started to arrive we received all the Asian but no pizzas. 10 min later we asked if the pizzas were coming? Waitress says oops forgot to put the order for the pizzas that they would be coming shortly. Long story short one came 30 min later and the last one came with our check. I asked to speak with the manager and the waitress said the manager said she was to busy to come to our table and apologize for ruining our dinner cause it’s Father’s Day and my father never even got his dinner. Very low class expensive below average food. If the owner of this restaurant is more professional then his manager he’ll contact me cause there is a lot more to this story. Well the pizza ended up being free cause we refuse to pay for them as they came out with the check but should never have paid anything. Complete disappointment. Will never be eating there again.
Response (me):
Unfortunately Dale, in a small establishment the manger is often the owner and cannot be fired.
Your situation was unfortunate, the server completely forget to ring in your pizzas - a brutal but honest mistake. She also gave you another tables pizza, another bad mistake on her part. Did she happen to tell you that before or after you yelled at the young girls working out front?
I apologize for being too busy to talk to you at the time you insisted, but I had a lot of food to cook and when I did hurry to go talk to you my server insisted you were happy.
Regarding the free pizzas I hope to god she wasn’t trying to charge you as I had told her in the first place not to. I appreciate hearing a bit more of this story as I clearly need to have further discussion with her myself.
Customer:
Yah. WRONG, I didn’t yell at anybody. I’ve been in the service industry as a business owner for 21 years. I simply went over to the pizza side and asked cause it was evident you were over working the young waitress in the restaurant cause she was the only one. I just went and asked if they were gonna be much longer and the girl over there rudely said by standing there wasn’t gonna make it an faster. Well when you make reservation and its Father’s Day dinner it would have been nice to all eat together and my father never even ate. His pizza came with the check. My daughters pizza came 30 after our other meals came. Busy cooking food is a cop out. If you have no customers you have no food to make. At this rate that’s gonna happen as we’ve heard now this is a common problem with your establishment. Free pizza?? That’s how you dealt with the situation. You yourself should have came out and apologized like we wanted and bought the whole dinner cause that was the worst experience I’ve ever had. My father went and sat in the car. Like I said we all ate and he never even received his pizza. All the waitress kept saying was she was sorry. she was clearly losing control of the situation that’s why we asked for you. Soooo. I drive through the pass every weekend, feel free to let me know when you are free to discuss this situation in person cause I’m not finished with this. I had a real hard time paying for a 135 dollar bill plus tip for below average service.
Response:
Come see me, I’m there 120+ hours a week and would be happy to talk to you.
I am livid and can’t get it out of my head. I know Ill get over his insanity but he literally walked behind the pizza counter and yelled at my cook and phone girl… Id be happy not to have his business again but how do you deal with it?!
As posted on my FB page…
Customer:
Absolute disappointment for our fathers day dinner. We were the first and only ones in the restaurant at the time. We ordered Asian and my kids ordered pizza as well as my father. In total 7 dinners. As the meals started to arrive we received all the Asian but no pizzas. 10 min later we asked if the pizzas were coming? Waitress says oops forgot to put the order for the pizzas that they would be coming shortly. Long story short one came 30 min later and the last one came with our check. I asked to speak with the manager and the waitress said the manager said she was to busy to come to our table and apologize for ruining our dinner cause it’s Father’s Day and my father never even got his dinner. Very low class expensive below average food. If the owner of this restaurant is more professional then his manager he’ll contact me cause there is a lot more to this story. Well the pizza ended up being free cause we refuse to pay for them as they came out with the check but should never have paid anything. Complete disappointment. Will never be eating there again.
Response (me):
Unfortunately Dale, in a small establishment the manger is often the owner and cannot be fired.
Your situation was unfortunate, the server completely forget to ring in your pizzas - a brutal but honest mistake. She also gave you another tables pizza, another bad mistake on her part. Did she happen to tell you that before or after you yelled at the young girls working out front?
I apologize for being too busy to talk to you at the time you insisted, but I had a lot of food to cook and when I did hurry to go talk to you my server insisted you were happy.
Regarding the free pizzas I hope to god she wasn’t trying to charge you as I had told her in the first place not to. I appreciate hearing a bit more of this story as I clearly need to have further discussion with her myself.
Customer:
Yah. WRONG, I didn’t yell at anybody. I’ve been in the service industry as a business owner for 21 years. I simply went over to the pizza side and asked cause it was evident you were over working the young waitress in the restaurant cause she was the only one. I just went and asked if they were gonna be much longer and the girl over there rudely said by standing there wasn’t gonna make it an faster. Well when you make reservation and its Father’s Day dinner it would have been nice to all eat together and my father never even ate. His pizza came with the check. My daughters pizza came 30 after our other meals came. Busy cooking food is a cop out. If you have no customers you have no food to make. At this rate that’s gonna happen as we’ve heard now this is a common problem with your establishment. Free pizza?? That’s how you dealt with the situation. You yourself should have came out and apologized like we wanted and bought the whole dinner cause that was the worst experience I’ve ever had. My father went and sat in the car. Like I said we all ate and he never even received his pizza. All the waitress kept saying was she was sorry. she was clearly losing control of the situation that’s why we asked for you. Soooo. I drive through the pass every weekend, feel free to let me know when you are free to discuss this situation in person cause I’m not finished with this. I had a real hard time paying for a 135 dollar bill plus tip for below average service.
Response:
Come see me, I’m there 120+ hours a week and would be happy to talk to you.
I am livid and can’t get it out of my head. I know Ill get over his insanity but he literally walked behind the pizza counter and yelled at my cook and phone girl… Id be happy not to have his business again but how do you deal with it?!
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