I totally agree. Check your finished dough temperature. Most of us will be best served with a finished dough temperatire (temperature of the dough immediately after mixing) between 80 and 85F (favoring the 80F side). Then, immediately take the dough to the bench for scaling and balling, place into dough boxes and oil the top of the dough balls, immediately cross stack in the cooler for 90 to 120-minutes, then down stack and nest the dough boxes to prevent the dough from drying. The dough will be ready to use after about 18-hours in the cooler. To use the dough, pull dough from the cooler, leaving it in the covered boxes, and allow to temper AT room temperature for about 2-hours, then begin opening the dough balls into skins. The dough balls will remain good to use for up to 3-hours after you begin opening them. If this doesn’t help, you may need to look at your baking conditions. Please keep us posted on your progress.
Tom Lehmann/The Dough Doctor