how many seats ? Do you have runners to bring food to the tables ? Or call out names or numbers ? self service soda , how about water ? Watching an incompetent waitress is torture ! i agree especially when they fix their mistakes by giving free drinks,salads,pizzas etc and then rake in the big tips! If ya can’t beat em join em ! Now i give away the house and get the big tips ! Do you get backed up at the counter? Last night we got totally slaughtered, dishwasher quit no notice, one cook short, saturday in july lake tahoe, i was cooking,told everybody no pasta dinners, wheel was wrapped (no pos) and then a stack of 20 tickets and a big waiting list for tables,closed at 7 pm still cleared 5,000 whew, in may 500 nights,how do your sales increase with counter service ? i’d love to talk with you on this, leave your number and a best time for me to call…or email me ,
[email protected]
Inside, we have 6 tables, seating for 32, then we have a deck, that seats another dozen or so, then the lakefront with picnic tables for seating another 24 or so.
No runners, the customer picks up their own food, they pay when ordering, we have an open kitchen, so we are watched and converse with our customers while preparing their orders, above my toppings cooler (an expensive GEMM tabletop unit from Italy, it was here when I bought the place) we have a stainless rack that we put food up for pick up, and call out their ticket numbers which are on their receipts.
We have never had someone grab the wrong order, because we verify numbers when they walk up, I thought I’d need an expediter when I did the switch, but so far it is not needed. If our pizza end continues to grow the way it is, I will need someone expediting.
I have the 2 cashiers taking orders and filling fountain & bottled drinks, bussers doing refills on the fountain drinks/tea, our premium bottled beverages and beer are counter service only.
We have 2 POS terminals inches apart from each other, one is primarily for phone orders, and to take the overflow during rush periods> I had to go with a POS due to wrong amounts being charged, and never in my favor either. (Point of Success Premium, check them out, you’ll wonder how you ever did it without a POS system) I had well over $350.00 walking out the door daily before I implemented the POS systems! Get a win-7 pro refurb from wally world, snag an HP 21" touch screen monitor, a pair of Star Micronics TSP100 2-color thermal printers, an APG cash drawer (or two) and you could get a spectacular POS system for less than $1,500.00 including the premium software (I’ll give you a hardware list and where to purchase for best deals)
I do not have my tickets print on the line in the kitchen, they print at the registers so the cashier can verify nothing is missing or any errors on the ticket. They then send the ticket down a zipline to the kitchen. (customers ask to send it down the zipline themselves because I guess it is fun)
The Earliest I can chat is going to be Monday or Tuesday, we are in our tourist season, and getting slaughtered all day right now, Oddly enough we have a small lull right now, the calm before the storm.
We are primarily a BBQ joint, that also does pizza.
I need to get delivery online here, but the labor force in this area is less than desirable. The ones who want to work are unemployable. Heck, my 2 latest hires have never been here at their scheduled start time, but if you say something, they leave and work for any one of the 70 other restaurant that are all crying for help. My dishwashers nickname is “Maybe” because when someone asks if James is coming in, you hear 5 people reply “Maybe”
My main line cook is named “6” because he was the 6th pizza guy that I hired last year, yet the first one to ever show up for work his first scheduled day. Then we got a cashier known as “El Gato” (Grumpy Cat)
