NicksPizza
New member
We had our SECOND report of a foreign object in a pizza. That is two in about 3 years. 1st one was a hair in a pizza in our second month ever. customer was extremely understanding as I drove out myself to deliver the refund . . . they still insisted on tipping! We (I in particular) have all started wearing chef hats since that day.
This time was truly bizarre. Customer called stating that their 12" Train Wreck (a $20 pizza) had plastic pieces in it. This customer is a decent couple, and they aren’t the kind to scam us . . . but we don’t have anything in the shop that has black plastic that could conceivably get into a pie. Or do we? We speculated all sorts of things while the driver took the refund out to them and brought the pizza leavings back for investigation.
I saw the plastic piece and knew immediately what it was. No one else did. It was a plastic clip that holds our pita bags closed. A little U-shaped thingy used on all sorts of bread products. How the H#ell that got in there was the mystery. We solved again pretty quickly. Every 30 to 45 minutes we swipe the make table ‘leavings’ into a food bin to use for works/train wreck pizzas. It’s got a conglomeration of toppings that don’t much matter in the huge mega-topping pies. It works very well, and saves a good bit of cheese. we have NEVER has foreign material in there that we know of, and it appears a bread bag closure got swept into the cheese that I put on the base of the pie, and then cut into 4 or 6 bits with the rocker knife.
Moral of this story: 1. Throw away the bag closures if you don’t put it back on the bag; 2. Carefully examine swiped cheese bin before using it on any pie.
The kicker to this story: It was the SAME CUSTOMER BOTH TIMES. What were the odds that only two incidents reported and both were same kind people? Both times they kept the evidence for us and resisted the refund, just wanting to let us know so we can investigate. They stil ended up with the $$ when we left both times.
This time was truly bizarre. Customer called stating that their 12" Train Wreck (a $20 pizza) had plastic pieces in it. This customer is a decent couple, and they aren’t the kind to scam us . . . but we don’t have anything in the shop that has black plastic that could conceivably get into a pie. Or do we? We speculated all sorts of things while the driver took the refund out to them and brought the pizza leavings back for investigation.
I saw the plastic piece and knew immediately what it was. No one else did. It was a plastic clip that holds our pita bags closed. A little U-shaped thingy used on all sorts of bread products. How the H#ell that got in there was the mystery. We solved again pretty quickly. Every 30 to 45 minutes we swipe the make table ‘leavings’ into a food bin to use for works/train wreck pizzas. It’s got a conglomeration of toppings that don’t much matter in the huge mega-topping pies. It works very well, and saves a good bit of cheese. we have NEVER has foreign material in there that we know of, and it appears a bread bag closure got swept into the cheese that I put on the base of the pie, and then cut into 4 or 6 bits with the rocker knife.
Moral of this story: 1. Throw away the bag closures if you don’t put it back on the bag; 2. Carefully examine swiped cheese bin before using it on any pie.
The kicker to this story: It was the SAME CUSTOMER BOTH TIMES. What were the odds that only two incidents reported and both were same kind people? Both times they kept the evidence for us and resisted the refund, just wanting to let us know so we can investigate. They stil ended up with the $$ when we left both times.
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