Had Revention in my first location since 2007. Love hate relationship. That said, I just bought a whole new three station plus kitchen display system for my new location.
Truth is I bought Revention again due to the ease of being able to train new location employees at my current location and having ongoing compatibility between stores.
Guess didn’t hate em enough to replace both systems lol… However, my wife sure does…
Yes I was really pissed about the PCI upgrade. Even more so as I “got a virus” three months previous and had just replaced all the hard drives. To then have to do it again was not a pleasant thing.
Love the system. Despise it runs on the Microsoft Windows platform.
When will somebody come out with a Mac based pizza pos ? It would absolutely
clean up. They just work. Period.
Support calls are always answered, have had few issues with the support team. They got rid of one bad apple a few months ago. Mohammed and of course Chuck really know there stuff. At the start ( I was there very first Hunger Rush client to go live ) you could actually call and speak with Jeff the owner. He has now become way too busy and important to actually speak with existing customers. Pity that.
Not wanting to seem like I’m bashing my respected neighbours to the south, but, seems like a trend I see dealing with US companies vs Canadian companies. Once a company gets to a certain size in the US it appears common they start to dodge the very people who put them there. The customer.
I’m just a little two location guy, my name and cell phone number and email are readily available to any and all customers. Always will be. Even published on my web page. When I become too important to talk to my customers I have a problem.
( Do you hear me Marcus at Shimmmer??)
Sorry for the rant. Just hit a nerve I guess…