We use the cards supplied by Grande Cheese. The ones that are returned we hang on the walkin door, so all employees can read. We don’t do any type of formal program with our employees, but the cards do serve to reinforce our customers perspective about us, and show us our weaknesses. That way, when we change a policy to improve a weakness, the employees know why. Overwhelmingly though, the cards are positive, and that helps everyone feel better about where they work and the job they do. (Recognize of course, most bad customer experiences result in the customer simply not returning in the future, and not bothering to complete a comment card)