Just wondering what the protocol is here. There’s a section for “Owner’s Comment” or something like that, but I don’t see many using it. I have a two reviews now with an identical complaint, and I would simply like to say “Thanks, this is a problem we’re now working on thanks to your reviews.”
Would that look silly, or would it look good that we’re responding to a complaint in a positive manner?
Would that look silly, or would it look good that we’re responding to a complaint in a positive manner?
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