get deliveries to the customer in 30 mins or less.Anybody got any really successful delivery strategies?
Let me give this a try:Who here is considered an expert on delivery? Anybody got any really successful delivery strategies?
Says who? Put your drivers to work. I probably wouldn’t have them all making pizzas, but their is usually always one or two really good drivers that perform well and want to make pizzas. Or maybe they can answer phones? And of course their are always plenty of dishes, cheese to be grated, food stocked, boxes folded, messes cleaned etc…drivers are not insiders and make their money on the road. Drivers inside the store eat away at labor % and they aren’t making anything anyway in the store. If it is slow, send 'em home.
I think that the actual job title “driver” and the duties associated with the job got real cloudy a long time ago, but since that is not what I am talking about here, I’ll leave that for another time.PPG2270:
Says who? Put your drivers to work. I probably wouldn’t have them all making pizzas, but their is usually always one or two really good drivers that perform well and want to make pizzas. Or maybe they can answer phones? And of course their are always plenty of dishes, cheese to be grated, food stocked, boxes folded, messes cleaned etc…drivers are not insiders and make their money on the road. Drivers inside the store eat away at labor % and they aren’t making anything anyway in the store. If it is slow, send 'em home.
That makes sense. Always make sure you let your drivers know that the only thing set about their schedule is the days they work and when they need to show up and not the time at which they get off of work.What I am talking about here is more of a scheduling issue. For example, let’s say you have two day drivers on the clock until 4PM. At 3PM, you have your first “dinner rush” driver come in, at 3:30 another, and your closer starts at 4.
I see your point, believe me I do. Unfortunately, we have come to the day and age where labor % is the only bottom line for some. And before the board goes ballisitc on me, this principle can refer to other employees besides drivers as well. Got three cooks scheduled on a slow Friday, send one home. Phones not ringing? Bye-bye CSR. It’s all relative here. Actually, in some cases, it may benefit management to let the cook/insider go for the slow evening and let a “cross-trained” driver take over the prep duties. :roll:This is wonderful, lets just make the entire staff part-time as needed. How many employees do you think would want to work for you if you were constantly sending them home. I challenge you to tell me another industry that sends its work force home whenever they feel the need. It simply is bad business then again if all you want is underachieving lazy employees in your business by all means send em all home early and often so they can cash their 100 dollar a week paychecks.
To be honest though, from my experiences both as a driver and a manager. Many employees, both drivers and insiders, are more than happy and willing to get off early from their shift. And it’s not always the same people who want to get off early too. Even your hard working employees that usually like to stay will have something they want to do on a particular night every once in a while. It certainly hasn’t been a problem in our shop. It also probably hasn’t been a problem because we never schedule employees to specific times anyways. They are always scheduled to rush.This is wonderful, lets just make the entire staff part-time as needed. How many employees do you think would want to work for you if you were constantly sending them home. I challenge you to tell me another industry that sends its work force home whenever they feel the need. It simply is bad business then again if all you want is underachieving lazy employees in your business by all means send em all home early and often so they can cash their 100 dollar a week paychecks.
If that refers to me, the answer is : SARCASM.OMG… How can you sit there and preach about drivers having a cloudy job description in one voice and then in the next talk about sending home the “insiders” so the “cross-trained” driver can stay and prep. This is so funny I am on the floor. Oh yeah…keep the underpaid overworked…and send home your cooks eveyone. How do you explain this line of thinking? I can not wait too hear this one! :shock:
I have three principles which should be noted when it comes to pizza delivery drivers. The first two are clear cut and the third (which I will explain) has a gray area.The sad thing is that it should not be sarcasm! It is so sad that you truely believe in this imaginary job description that drivers are entitled too. I wonder if the UPS or Fedex drivers knew they would be required to carry the boxes to the doors when they were hired to drive the truck?
It really is very simple. “A” does not happen in my stores because 95% of the time “miss insider” is under 18 and the law does not allow it, not the mention that my job description for “miss insider” does not include delivering pizzas. Now, at times, in a bind, I have asked over 18 insiders take deliveries.Having said that, here is exhibit A:
Excuse me Miss Insider: we are busy right now, can you run this pizza over to the ghetto and risk getting shot? Oh by the way this clown’s a stiffer and doesn’t have a number on his house or a porchlight. Sorry about the blizzard, but don’t worry he has to pay a delivery charge of $1 which I will turn around and give to you as mileage. Does this happen in your shop? Didn’t think so.
Exhibit B: Hey Driver there are no runs up right now can you grab that phone then get me two tubs of sauce? Oh your run still isn’t ready? How about cutting some green peppers and prepping some wings? Does this happen in your shop? I thought so.
I was speaking in generalities; that being drivers are asked to do insider work way more often than the other way around. Don’t pay a sub-min wage then ask me to do the same tasks that insiders get at least minimum to do.What am I missing here? You seem to think there is some mandate or law the legally binds shops to a specific job description for the job title “driver” - when in fact there is none.
How is it logical for you to state the it is not the duty of a “driver” to do X, Y or Z when you have no idea what the job description for “driver” states in any particular shop?
Again - I don’t see the logic.Registered Guest:
I was speaking in generalities; that being drivers are asked to do insider work way more often than the other way around. Don’t pay a sub-min wage then ask me to do the same tasks that insiders get at least minimum to do.What am I missing here? You seem to think there is some mandate or law the legally binds shops to a specific job description for the job title “driver” - when in fact there is none.
How is it logical for you to state the it is not the duty of a “driver” to do X, Y or Z when you have no idea what the job description for “driver” states in any particular shop?