I was responding to a review on one of my Google Business locations today and this notification appeared at the top of the reply page: Show customers you care, one response at a time Your customers now get notified when you reply to their review WHAT?!? I always wondered why every review on Google seemed to be fire-and-forget... the reviewers were never told their review received a response. Thanks, Google! I wonder how many customers have been lost by businesses because they thought their bad review/complaint was ignored? I guess at least they've fixed the problem now.